Customer Service Executive

1 week ago

Vashi Navi Mumbai Maharashtra, India Pegasus Panels Pvt Ltd Full time

**Job Opening: Customer Service Executive - Client Coordination & Lead Conversion**

**Company: Dorby Laminate**

**Location: Vashi, Navi Mumbai**

**Working Days: Monday to Saturday**

**Working Hours: 10:00 AM to 6:00 PM**
**Company Overview**

**Dorby** is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the evolving needs of architects, interior designers, contractors, and carpenters. Our head office is located in Vashi, Navi Mumbai. We are currently seeking a dedicated **Customer Service Executive** who can thrive in a dynamic, fast-paced environment.
**Role Overview**

As a **Customer Service Executive**, you will play a vital role in introducing our laminate products to prospective clients including architects, carpenters, and contractors. You will handle client coordination, lead conversions, product presentations, and basic administrative support. This role demands excellent communication skills, a proactive attitude, and attention to detail.
**Key Responsibilities**
- Make outbound calls to architects, carpenters, and prospective clients to introduce Dorby’s product range.
- Present new catalogues and product collections, and understand customer needs.
- Follow up on lead sheets provided by the sales team and ensure timely communication.
- Convert potential leads into active clients and maintain conversion records.
- Handle incoming inquiries and explain product features confidently.
- Maintain accurate records of customer interactions and lead status.
- Provide data entry and general administrative support to the sales and marketing teams.
- Ensure client satisfaction through professional and prompt follow-ups.
- Report daily progress and support sales growth objectives.
**Qualifications and Skills**
- 2-4 years of experience in tele calling, customer service, or client coordination roles.
- Fluency in Hindi (mandatory) and English; other regional languages will be an advantage.
- Proficiency in MS Office, especially Excel, and basic data management tools.
- Strong interpersonal skills and a pleasant, confident telephone manner.
- High attention to detail, with the ability to multitask and work under pressure.
**How to Apply**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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