Customer Service Executive

1 day ago

Vashi Navi Mumbai Maharashtra, India Pegasus Panels Pvt Ltd Full time

**Job Opening: Customer Service Executive - Client Coordination & Lead Conversion**

**Company: Dorby Laminate**

**Location: Vashi, Navi Mumbai**

**Working Days: Monday to Saturday**

**Working Hours: 10:00 AM to 6:00 PM**
**Company Overview**

**Dorby** is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the evolving needs of architects, interior designers, contractors, and carpenters. Our head office is located in Vashi, Navi Mumbai. We are currently seeking a dedicated **Customer Service Executive** who can thrive in a dynamic, fast-paced environment.
**Role Overview**

As a **Customer Service Executive**, you will play a vital role in introducing our laminate products to prospective clients including architects, carpenters, and contractors. You will handle client coordination, lead conversions, product presentations, and basic administrative support. This role demands excellent communication skills, a proactive attitude, and attention to detail.
**Key Responsibilities**
- Make outbound calls to architects, carpenters, and prospective clients to introduce Dorby’s product range.
- Present new catalogues and product collections, and understand customer needs.
- Follow up on lead sheets provided by the sales team and ensure timely communication.
- Convert potential leads into active clients and maintain conversion records.
- Handle incoming inquiries and explain product features confidently.
- Maintain accurate records of customer interactions and lead status.
- Provide data entry and general administrative support to the sales and marketing teams.
- Ensure client satisfaction through professional and prompt follow-ups.
- Report daily progress and support sales growth objectives.
**Qualifications and Skills**
- 2-4 years of experience in tele calling, customer service, or client coordination roles.
- Fluency in Hindi (mandatory) and English; other regional languages will be an advantage.
- Proficiency in MS Office, especially Excel, and basic data management tools.
- Strong interpersonal skills and a pleasant, confident telephone manner.
- High attention to detail, with the ability to multitask and work under pressure.
**How to Apply**

Pay: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

  • Customer Service Representative

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Hiring for Customer Service RepresentativeVoice ProcessNeed excellent communication skills written and verbalMinimum 1 year of experience requied in customer serviceDay shift upto 25k in handLocation_ VashiJob Types: Full-time, PermanentPay: ₹20, ₹24,000.00 per monthBenefits:Provident FundLanguage:English (Preferred)Hindi (Preferred)Work Location: In...

  • Customer Service Executive

    2 days ago

    Vashi, Navi Mumbai, Maharashtra, India Pegasus Panels Pvt Ltd Full time ₹ 2,00,000 - ₹ 2,40,000 per year

    Job Opening: Customer Service Executive (Only F2F /Walk-In Interviews)Company: Dorby LaminateLocation: Vashi, Navi MumbaiWorking Days: Monday to SaturdayWorking Hours: 10:00 AM to 6:00 PMCompany OverviewDorby is a reputed brand in the building materials industry, specializing in premium laminates. With a strong presence in the market, we cater to the...

  • Export Customer Service Executive

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Karyya Full time

    Role : Customer Service Executive - Excellent English Communication. - Good knowledge of Export customer service experience. - Key requirements - Coordinating with the Shipper, CHA, Shipping Line for regular flow of shipments etc. - Import/ Export Pre-advise/ Pre-alert Handling. - Arrival Confirmation/Export Bill of Lading. - Generating Invoices. -...

  • Customer Service Executive

    2 weeks ago

    Vashi, Navi Mumbai, Maharashtra, India Aviyana Ventures Pvt Ltd Full time

    Customer Support Executive Qualification” Science or commerce graduate, diploma or engineering OR MBA Good knowledge of excel Good communication and presentable Some travel ( 4 times a year). some local travel required No sales targets Experience Freshers ok. no more than 2 years experience.One year minimum Age - below 30 About Us We are...

  • Customer Service Executive

    6 days ago

    Vashi, Navi Mumbai, Maharashtra, India Agile Global Solutions Full time

    Urgent Bulk Hiring **shift - 8am to 5PM /11am to 8pm ( bus facilities available for pick and drop from station to office)** **Hindi Salary - 10k to 14k take home (NO PF)** **Other Regional Language - salary upto 20k** **No of Openings - 300 +** **Language - Hindi/English / Marathi and regionals** We are seeking a dedicated **Customer Service...

  • Customer Service Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Atreus Consultant Full time

    Position: - Customer Service Executive on ( Banking Payroll ) Required: - Minimum 6 months of experience from BPO into Customer Service or Sales voice with excellent communication Qualification: - Graduate Mandatory Salary : Upto 18k in-hand Shift: - Day shift with 5 days working and 2 week off with all the banking facilities and offs Location: -...

  • Bpo Customer Service Navi Mumbai

    1 week ago

    Navi Mumbai, Maharashtra, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service international Evening shift 5pm to 2 am Must have experience in BPO for Customer service executive Minimum 1 Years of experience Required in escalation/complaint handling **Freshers with Excellent comms required **Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing...

  • Customer Service Representative

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Episeio business solutions Full time

    JD for Support Executive: - Required professional who can manage all support & service related work in the organisation. Requirement is for the Support executive to handle support work in the organisation. He /She should work from office & perform following mention work. Area of work (Customer Support) o product implementation o Inventory upload (include...

  • Customer Service Executive

    1 week ago

    Vashi, Navi Mumbai, Maharashtra, India Eccenta Solutions Full time

    Customer service voice process, international and domestic BPO **Job Types**: Full-time, Fresher Pay: ₹14,000.00 - ₹25,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Morning shift - Night shift - Rotational shift - US shift **Language**: - English (required) - Hindi (preferred) Work Location: In person

  • Bpo Customer Service Navi Mumbai

    2 weeks ago

    Navi Mumbai, India NARITH BUSSINES SERVICE Full time

    Urgent Hiring For BPO Customer service Must have experience in BPO for Customer service executive Minimum 6 Months of experience Required Must Have A Good Communication Skill in English Must have good Customer service skill and Convincing skill Ensuring Business Needs For Hiring Are Met **Salary**: ₹20,000.00 - ₹30,000.00 per...