Customer Service Executive

5 days ago

Vashi Navi Mumbai Maharashtra, India Vidya Bridge Full time

**Key Responsibilities**:

- **Customer Interaction**:

- Provide detailed information about products and services.
- Address customer queries, concerns, and resolve issues effectively.
- Assist in claim processes and other customer service requests.
- **Sales Support**:

- Help in selling or cross-selling insurance products based on customer needs.
- Meet sales targets and contribute to revenue generation for the organization.
- **Administrative Support**:

- Handle documentation and other administrative tasks related to customer services.
- Ensure timely follow-ups and accurate data entry into systems.
- **Product Knowledge**:

- Stay updated on ICICI Lombard's products, policies, and industry trends.
- Educate customers on the best insurance options based on their requirements.
- **Relationship Building**:

- Foster long-term relationships with customers to ensure repeat business and high customer satisfaction.
- Assist in ensuring that customers renew their policies on time.

**Skills & Qualifications**:

- **Educational Background**:

- A graduate degree in any field (preferably in business, commerce, or related fields).
- **Communication Skills**:

- Excellent verbal and written communication skills.
- Ability to explain complex products in simple terms to customers.
- **Customer-Centric Attitude**:

- Focused on delivering superior customer service.
- Patience and empathy to handle customer concerns efficiently.
- **Problem-Solving Skills**:

- Ability to think critically and resolve issues in a timely manner.
- **Technology Savvy**:

- Comfortable using CRM software and Microsoft Office tools.
- Knowledge of insurance-related software is a plus.
- **Sales Orientation**:

- Ability to upsell, cross-sell, and meet sales targets.
- Strong negotiation skills and an understanding of customer needs.

**Job Types**: Full-time, Fresher

Pay: ₹14,000.00 - ₹25,000.00 per month

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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