Customer Service Officer

1 day ago

PimpriChinchwad Maharashtra, India Thinkitive Technologies Private Limited Full time

Certainly Here’s a comprehensive job description for a Customer Service Officer position, which can be tailored to fit the specific needs of your organization or industry:

- **Job Title: Customer Service Officer**:

- **Location**: [Insert Location]
- **Department**: [Insert Department]
- **Reports To**: [Insert Reporting Manager's Title]
- **Position Summary**:

- The Customer Service Officer is responsible for delivering exceptional customer service and support to our clients and customers. This role involves addressing inquiries, resolving complaints, and ensuring customer satisfaction through effective communication and problem-solving skills.
- **Key Responsibilities**:

- 1. **Customer Assistance**:

- Provide information about products and services, including features, pricing, and availability.
- Assist customers with order placements, modifications, and cancellations.
- 2. **Issue Resolution**:

- Identify and resolve customer issues efficiently and effectively.
- Escalate complex issues to appropriate team members or departments when necessary.
- Maintain a positive attitude while addressing customer complaints and concerns.
- 3. **Account Management**:

- Manage customer accounts, ensuring accurate information and updates are recorded.
- Assist customers with account access, tro

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹10,508.17 - ₹33,337.15 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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