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International Voice Process

3 weeks ago

Secunderabad HO Hyderabad Telangana, India JSMV RESOURCE IT Full time

**Job Title**: International Voice Process - Taxation Services

**Location**: hyderabad (onsite)

**Job Type**: Full-Time

**Shift Timings**: night shift 9 pm to 7 am

**About Us**: our company is a leading provider of taxation and financial services with a strong global presence. We offer a range of services including tax consulting, compliance, and advisory to both individuals and businesses. We are looking for motivated and dynamic professionals to join our International Voice Process team to support our global clientele.

**Role and Responsibilities**:

- Handle inbound and outbound calls related to taxation services for international clients.
- Provide clear, accurate, and up-to-date information regarding tax processes, regulations, and services.
- Assist clients with queries related to their tax filings, compliance, and documentation.
- Explain complex taxation concepts in a simple and understandable manner to clients from various regions.
- Identify client needs and offer tailored solutions or escalate queries to the appropriate department.
- Maintain a high level of professionalism and customer service while managing customer expectations.
- Stay updated on international tax laws, regulations, and the company's service offerings.
- Document client interactions and follow up on open queries or issues.
- Resolve issues efficiently and maintain customer satisfaction at all times.

**Key Requirements**:

- Excellent communication skills in English (oral and written) with a neutral accent.
- Prior experience in an international voice process or customer support role is preferred.
- A strong understanding of taxation, or a willingness to learn tax-related concepts.
- Ability to handle complex queries and provide effective solutions.
- Comfortable working in a high-paced, target-driven environment.
- Strong problem-solving skills and attention to detail.
- Ability to work independently and as part of a team.
- Flexibility to work in different time zones, if required.

**Desired Skills**:

- Experience in the taxation or finance industry is a plus.
- Knowledge of international tax laws and regulations (e.g., GST, VAT, income tax).

**Educational Qualifications**:

- A bachelor's degree in Commerce, Accounting, Finance, or a related field is preferred.
- Certification in Taxation (or related field) is an advantage but not mandatory.

**Benefits**:

- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Opportunities for career growth and development.
- Training on taxation concepts and international tax regulations.
- Positive work environment with opportunities for learning.

**Job Types**: Full-time, Fresher

Pay: From ₹15,000.00 per month

Schedule:

- Fixed shift
- Night shift

Supplemental Pay:

- Commission pay
- Overtime pay
- Performance bonus

Work Location: In person

**Speak with the employer**
+91 9177539709