Am Quality Bpo

5 days ago


Kolkata, India Neelam Enterprise Full time

Ability to handle pressure and a natural go getterExcellent hands-on skills to get into the process deeply & ability to identify the gaps and suggest improvement plans to internal customersDrive process performance to achieve and exceed SLA deliverable.To create a conducive and stimulating environment for the teams to accomplish their goalsManage expectations of team members and proactively should sense their needsShould come with innovative ideas for process bettermentAbility to drive process, performance, and transformationAble to guide the team by implementing best practices and always lead-by-example

Role and Responsibilities:
Qualification: - Graduate Graduation Mandatory 8 to 10 years exp. in BPO Sector Must have 2 to 3 Yrs. of QAM Experience

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹300,000.00 - ₹400,000.00 per year

**Benefits**:

- Life insurance

Schedule:

- Rotational shift

Supplemental pay types:

- Performance bonus

COVID-19 considerations:
VACCINE

Ability to commute/relocate:

- Kolkata - 700156, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 8 years (preferred)


  • Am Operations

    1 week ago


    Kolkata, India Dhal Information System Private Limited Full time

    **JOB TITLE: AM Operations** **Location: Kolkata** - Have Handled any Domestic Inbound Contact Centre Operations - Good Knowledge of Inbound and Back Office Contact Centre KPI's - Understanding of CSAT and customer experience - Should be flexible to work in 24x7 shifts. - Learn the process and be the product and domain expert - Good Knowledge on Quality...

  • BPO Quality Manager

    4 weeks ago


    Kolkata, Delhi NCR, India Selectica International Solutions Full time

    Job DescriptionWe are seeking an experienced BPO Quality Manager to oversee our quality assurance processes. The ideal candidate will have a strong background in managing quality in BPO operations, ensuring that our service meets the highest standards.Responsibilities- Develop and implement quality assurance strategies and processes for BPO operations.-...


  • Bengaluru, Kolkata, Pune, India Hiresquad Full time ₹ 37,500 - ₹ 65,000 per year

    | Quality Analyst | International BPOQuality Analyst || International BPOExperience:Experience 1+ Yrs as a Quality Analyst in to International Voice (Mandate)Must Have Worked With Any 3 to 4 QC Tools Out of 71 Yr of QA With International BPO On Papers (Mandate)Only International Process in QA Exp Will Work ( Apply Accordingly)Communication:Excellent verbal...

  • Bpo Associate

    2 weeks ago


    Salt Lake, Kolkata, West Bengal, India TELEMINDS INFOTECH PRIVATE LIMITED Full time

    **Shift**: 06:00 am-03:00 pm(Mon-Friday) 06:00 am-11:00 pm(Saturday) **Salary**: 15000-25000 /- + Huge Incentive **Free Home Pick up available.** **Mandatory Skill Sets to Have**: - Excellent Verbal Communication skills. - **Should have international BPO experience more than 1 year.**: - **Customer service representative, BDM, International...


  • Salt Lake, Kolkata, West Bengal, India cfuture Full time

    OPENING GOING ON FOR QUALITY EXECUTIVE FOR INTERNATIONAL BPO !!! INDUSTRY-BPO Survey Process (UK) Experience - 1 yr Salary - upto 16 k Shift timing - 2 pm to 11pm fixed Location-Kolkata (SALT LAKE) Qualification-H.S or ANY GRADUATE GOOD ENGLISH COMMUNICATION IS A MUST **Job Types**: Full-time, Permanent Pay: ₹14,000.00 - ₹16,126.23 per...


  • Kolkata, West Bengal, India Hiresquad Full time ₹ 18,00,000 per year

    Leading BPO in KolkataHiring for Transactional Quality ManagerInternational Voice processMust be a Manager On papers or Tenured Deputy Manager in Quality in International BPOOver All Experience 8+ YearsLooking for Diversity CandidatesCTC UPTO 18LPARole & responsibilitiesAnalytical mindset to drive continuous improvement for key CTQs (i,e, NPS / CSAT /...


  • Kolkata, India Orcapod Full time

    We need someone who has experience in Hiring for voice process for International BPO We need someone who understands different shifts used in BPO hiring We need someone who is comfortable working on Targets Someone who is comfortable working from 9:30 AM - 6:30 PM also on alternative Saturdays We need someone who is used to dealing with large volume hiring...


  • Salt Lake, Kolkata, West Bengal, India Cloudvista Services Full time

    Domestic BPO We are hiring for B-B E-commerce Process. **Roles and Responsibilities**: - Assesses customers issues and takes appropriate actions to ensure the customers needs are satisfied..Be proactive and take initiatives to explore and learn about the product that we offer - Understand standard operation procedures and delivers services that is...


  • Kolkata, West Bengal, India Hiresquad Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Leading BPO in KolkataHiring for Sr Quality AnalystInternational Voice ProcessMust have minimum 1 year experience in Quality in International BPO in Voice processMust have Experience in International BPO BPOOnly Graduate5 Days WorkingCabs in ODD HoursShifts 24*7Responsibilities:• Monitors, evaluates and / or audits a sampling of inbound and/or outbound...


  • Kolkata, India Business Zilla Full time

    **Hiring Telecallers for international BPO** - Answer inbound/outbound calls professionally and provide information about products and services, take/cancel orders, and obtain details of complaints - Follow up to ensure that appropriate actions are taken on customer requests - Refer unresolved customer grievances or special requests to designated departments...