Am Operations

7 days ago

Kolkata, India Dhal Information System Private Limited Full time

**JOB TITLE: AM Operations**

**Location: Kolkata**
- Have Handled any Domestic Inbound Contact Centre Operations
- Good Knowledge of Inbound and Back Office Contact Centre KPI's
- Understanding of CSAT and customer experience
- Should be flexible to work in 24x7 shifts.
- Learn the process and be the product and domain expert
- Good Knowledge on Quality Tools, Excel & PowerPoint Presentation
- Knowledge of operational process, logical thinking, reporting and analysis
- Ability to handle pressure
- Ability to follow instructions and client requirements within TAT and with accuracy
- Open to change, multi-tasking skills, Good Team handling
- Shows flexibility/ownership & can work under pressure situation
- Ability to work with in challenging environment with tight delivery timelines
- Willingness to work in rotational shifts and rotational week offs
- Graduate is a must
- 8 - 10 Years Overall exp in BPO
- 3 Years exp IN AM Role in BPO

**Role and Responsibilities**:

- Key owner in ensuring the SLAs is met
- Supervise, Coach and monitor a group of TLs in day-to-day operations & people management
- Ensure adherence to the process deliverable (SLA's)
- Escalate issues in a timely manner across functions
- Ensure working practices are well operational with mínimal disruption to improve efficiency
- Work closely with all support function teams
- Good knowledge of Tech M & Client Compliance
- Closely monitoring daily productivity against the defined Service Level standards
- Perform regular audit checks on client defined compliance requirements
- Coach & monitor Team leads in day-to-day operations &people handling
- Analyze and generate reports for team performance on processes
- Develop a continuous learning process for the team

**Salary**: ₹350,000.00 - ₹500,000.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

Work Location: In person

**Speak with the employer**
+91 9937726158

  • Kol - AM - Operations

    2 days ago

    Kolkata, West Bengal, India Yugn Full time ₹ 9,00,000 per year

    Profile: AM Operations (Banking Inbound Process) Sector: BPO   Location: Salt Lake City, Kolkata (Work from Office only) Transportation: 2-way Cab Pickup Drop Facility Experience: Min. 1 yr. on paper experience as AM Operations Education: Graduation (any stream) Salary: Up to 9 lacs CTC + Incentives Shift Details: Rotational Shifts; 6 days working, 1...

  • Operation Executive

    1 week ago

    Kolkata, India AM Fire solution Full time

    Compiling of Service reports. Daily update of sites from Technicians. feedback from client. Attending the call. timely conducting AMC service as per schedule. maintaining Sanglist & follow up with service engineer for rectification of same.

  • Tally Operator

    22 hours ago

    Kolkata, India Seamus Management Services LLP Full time

    Job Location : Kolkata near Sovabazar metro Position : Tally Operator Experience : 2 to 4 years Salary : 12k to 14k per month Qualifications : Graduate Gender : Male Industry : Water Treatment Working Days : Monday to Saturday(10 am to 6pm) Joining : As soon as possible Skills: Experience in data entry in excel Must have experience in...

  • Health Solutions Partner, Ams

    1 week ago

    Kolkata, India Pfizer Full time

    Role Summary - The Health Solutions Partner (HSP) is a non-sales commercial role, focused on providing educational & scientific content to support HCPs and Clinicians in large multi-specialty, corporate hospitals. The purpose is to demonstrate and improve the impact of our Hospital portfolio specifically in the space of Anti-Microbial Resistance, working...

  • Computer Operator

    1 week ago

    Kolkata, India vsps digital Full time

    It's a great opportunity to start your career with our organization. We're hiring Computer Operator, fresher are welcome. Age limit is 28 only Must be able to work 11 AM to 8 PM Monday to Friday & Saturday 11AM to 5PM (Including Tea and Lunch Break). Must have a sound knowledge in Computer. Salary As per Industry stands.. Look Forward! Thanks **Job...

  • Computer Operator

    7 days ago

    Kolkata, India vsps digital Full time

    It's a great opportunity to start your career with our organization. We're hiring Computer Operator, fresher are welcome. Age limit is 28 only Must be able to work 11 AM to 8 PM Monday to Friday & Saturday 11AM to 5PM (Including Tea and Lunch Break). Must have a sound knowledge in Computer. Salary As per Industry stands.. Reach US : 9330576034 Look...

  • Data Entry Operator/computer Operator

    2 weeks ago

    Kolkata, India Tank Data Solutions Full time

    **It's a fully work from office based job** Profile: Data Entry Operator/Back Office Executive Location: Park Street, Kolkata Timing: 9:30 am to 6:30 pm (Saturday Half day and Sunday fixed off) Call or what's app your resume at 9830197668 Eligibility: Qualification: Higher Secondary Pass Skills: Good Knowledge in MS Excel and Google Chrome Experience:...

  • MIS & Operations Executive (Operations Team)

    5 days ago

    Kolkata, West Bengal, India 123Stores E Commerce Full time ₹ 3,00,000 - ₹ 5,00,000 per year

    MIS & Operations Executive (Operations Team)The operations executive's primary role is to be responsible for various aspects of the e-commerce process like inventory reconciliation, order fulfillment, shipments & catalog modifications. They are responsible for coordination with stakeholders, and ensuring the timely completion and resolution of transactional...

  • DTP Operator

    1 week ago

    Kolkata, West Bengal, India PrepMed Full time ₹ 12,00,000 - ₹ 21,60,000 per year

    Job Title: DTP OperatorLocation: Central Avenue, KolkataSalary: ₹10,000 – ₹18,000 per monthExperience Required: Minimum 2 to 3 yearsWorking Hours - 11 AM to 8PMWeek Off - Tuesday**IMMEDIATE JOINERS REQUIREDJob Description:We are looking for a skilled DTP (Desktop Publishing) Operator to join our team in Central Avenue, Kolkata. The ideal candidate will...

  • Tally Operator

    1 week ago

    Kolkata, India Seamus Management Services LLP Full time

    Job Location : Kolkata Position : Tally Operator Experience : 2 to 4 years Qualifications : Graduate Gender : Male Industry : Umbrella Manufacturing Working Days : Monday to Saturday(10:30 am to 7:30pm) Joining : As soon as possible Skills: - Full working knowledge of TALLY ERP 9. - Full working knowledge of MS OFFICE *JOB ROLE* - Will be required...