Am- Service Recovery

2 weeks ago


Kolkata, India HDFC Life Full time

**Roles and Responsibilities**
- Ensure service interactions are dealt with promptly including service recovery
- Coordinate with internal teams to ensure the requests are closed in a timely manner
- Deliver best in class customer experience in the service interactions leading to improved VOC
- Identify gaps in existing processes and work with various project teams to drive improvements
- Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets
- Monitor quality of responses whether First time Right in providing resolution have been followed
- Minimum 2 + yrs of experience with knowledge of Insurance domain and customer servicing/ grievance handling background
- Minimum qualification
- Graduation
- Strong Knowledge of Insurance Process & Operations
- Role:_Banking Operations - Other
- Salary:_ 3,50,000 - 5,00,000 P.A.
- Industry:_Insurance
- Functional Area:_BFSI, Investments & Trading
- Role Category:_Banking Operations
- Employment Type:_Full Time, Permanent
- Key Skills
- Customer Escalation
- service recoveryGrievance RedressalGrievance Managementgrievance handling
- Skills highlighted with ‘‘ are preferred keyskills

Education
- UG:_Any Graduate

**Company Profile**:
HDFC Life
- HDFC Life, one of India€s leading private life insurance companies, offers a range of individual and group insurance solutions. It is a joint venture between Housing Development Finance Corporation Limited (HDFC), India€s leading housing finance institution and Standard Life plc, the leading provider of financial services in the United Kingdom.
HDFC Life€s product portfolio comprises solutions, which meet various customer needs such as Protection, Pension, Savings, Investment and Health. Customers have the added advantage of customizing the plans, by adding optional benefits called riders, at a nominal price. The company currently has 37 retail and 8 group products in its portfolio, along with 9 optional riders catering to the savings, investment, protection and retirement needs of customers.
- Company Info
- X

From 3 to 8 year(s) of experience



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