BPO Quality Manager

Job OverviewWe are seeking a seasoned quality assurance expert to oversee our BPO operations. The ideal candidate will have a strong background in managing quality processes and ensuring exceptional service delivery.Responsibilities:Develop and implement comprehensive quality strategies for BPO operations.Monitor and evaluate agent performance through...

Job DescriptionThe BPO Assistant Manager Quality will be responsible for overseeing the quality assurance processes within the BPO team, ensuring that service levels are met and exceeded. This role requires a strong focus on continuous improvement and the ability to effectively manage a team.Responsibilities- Monitor and evaluate call quality and customer...

Are you a motivated and experienced leader looking for a new challenge? We have an exciting opportunity for a Bpo Team Lead to join our team.Bpo Team Lead Job DescriptionWe are seeking a highly skilled and results-driven Bpo Team Lead to manage a team of customer support specialists. As a Bpo Team Lead, you will be responsible for overseeing the day-to-day...

Job DescriptionDescriptionWe are seeking an experienced BPO Manager Training to lead our training initiatives and develop a highly skilled workforce. The ideal candidate will have a strong background in the BPO industry and a passion for training and development.Responsibilities- Design and implement training programs for new and existing employees in the...

Job DescriptionThe BPO Assistant Manager will oversee the operations of the business process outsourcing team, ensuring that the team meets performance targets and maintains high-quality service standards.Responsibilities- Assist in managing day-to-day operations of the BPO team- Ensure that service level agreements (SLAs) are met- Monitor and evaluate team...

**Roles and Responsibilities** Need to have specialization in written & spoken English - Willingness to work in24x 7 work environment - Good Knowledge of Audit and Evaluation function - Analytical bent of mind having Knowledge of Seven Quality tools - Understanding of the Business situation and capability to address issues Conduct Transaction quality...

Quality Assurance ManagerThe Quality Assurance Manager will oversee the quality assurance processes within a team, ensuring service levels are met and exceeded. This role requires a strong focus on continuous improvement and the ability to effectively manage a team.Main ResponsibilitiesMonitor and evaluate call quality and customer interactions to ensure...

We are Hiring for the **International BPO Trainer & Quality Anaylist** **Industries : BPO** **Role : Trainer & QA** **Salary: 17K-35K+incentive** **Job Timing : 5:30Am-2:30Pm** **Experience : 1+ Year** **Gender : Male & Female** **Job Location: Saket** **Hiring Zone : South Delhi** Contact Person **(8800962524) Deepak Hr** **Job Types**:...

Job Title: Service Delivery ManagerThe ideal candidate will oversee the operations of a business process outsourcing team, ensuring they meet performance targets and maintain high-quality service standards.Manage day-to-day operations of the BPO team, focusing on quality and efficiency.Monitor and evaluate team performance to identify areas for...

Position Overview We are looking for energetic, customer-focused, and result-driven BPO Executive to handle domestic and international voice/non-voice processes. The ideal candidate will be responsible for interacting with customers, solving queries, providing solutions, and delivering excellent customer service. This role requires strong communication...