Urgent - Quality (Bpo) - Kolkata

3 days ago


Kolkata, India Orcapod Full time

**Roles and Responsibilities**

Need to have specialization in written & spoken English
- Willingness to work in24x 7 work environment
- Good Knowledge of Audit and Evaluation function
- Analytical bent of mind having Knowledge of Seven Quality tools
- Understanding of the Business situation and capability to address issues

Conduct Transaction quality audits
- Provide Transaction Quality Metrics
- Provide Feedback and suggestions for Process improvement
- Publish Dashboards at defined intervals
- Conduct Root Cause Analysis for Process Deviations
- Drive Quality Initiatives
- Provide data inputs to internal stake holders

Graduation must
- 3-years of work experience in contact centers (Experience in customer service field in a contact center) and one year Quality experience as QA
- Fluent in English & Hindi is mandate

**Perks and Benefits**
- Role:
Quality Auditor / Inspector
- Salary:
1,00,000 - 3,75,000 P.A.
- Industry:
BPO / Call Centre
- Functional Area:
Quality Assurance
- Role Category:
Business Process Quality
- Employment Type:
Full Time, Permanent
- Key Skills

BPO

Quality

Customer Service

Customer Support

Skills highlighted with ‘‘ are preferred keyskills
- Education
- UG:
Any Graduate

**Company Profile**:

- Orcapod Consulting Services
- Renowned Client of Orcapod



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