Service Delivery Manager

1 day ago


Delhi NCR, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Service Delivery Manager

The ideal candidate will oversee the operations of a business process outsourcing team, ensuring they meet performance targets and maintain high-quality service standards.

  • Manage day-to-day operations of the BPO team, focusing on quality and efficiency.
  • Monitor and evaluate team performance to identify areas for improvement.
  • Collaborate with other departments to optimize workflows and resolve issues.
  • Prepare and present performance reports to stakeholders.
Key Skills and Qualifications
  • 6-10 years of experience in BPO operations management or a related field.
  • Strong understanding of contact center metrics and KPIs.
  • Excellent communication, leadership, and problem-solving skills.


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