Service Delivery Executive

1 week ago

Delhi Noida, India beBeeLeadership Full time ₹ 9,00,000 - ₹ 12,00,000
Job Title: Service Delivery Leader

This role involves overseeing end-to-end service delivery, ensuring high-quality standards, and maintaining customer satisfaction.

Responsibilities:

  • Manage the delivery of multiple projects, ensuring they are completed on time, within budget, and to the highest quality standards.
  • Develop and implement strategies to enhance efficiency and customer satisfaction.
  • Ensure compliance with service level agreements (SLAs) and manage service performance metrics.
  • Provide technical leadership and guidance to the team, ensuring best practices in coding, architecture, and design.
  • Collaborate with stakeholders to define project scope, objectives, and deliverables.
  • Monitor and report on service delivery performance, identifying areas for improvement.
  • Adhere to Agile ways of working and align the team in the same mindset.
  • Guide and mentor the team on SRE guidelines and continuous improvements.
  • Encourage the team on continuous learning and AI intervention as a culture.
  • Collect, analyze, and act upon customer feedback to improve service quality.

Mandatory Skills:

  • Should have experience in maintenance & support projects and good knowledge of SDLC phases on distributed/open source technologies.
  • Should possess basic knowledge of DevOps, including CICD, SAST/DAST, branching strategy, Artifactory, and packages.
  • End-to-end incident management.
  • Review shift and roster plans.
  • Project management - project planning, timelines, resources, budgets, risks, mitigation plans, escalation management, change request creation, transition planning, and management.
  • Excellent communication and convincing power.
  • Excellent team collaboration.

Good to Have Skills:

  • Observability, resiliency, SLA-SLI-SLO, MTTx.
  • Knowledge of observability tools - Splunk/AppDynamics/Dynatrace/Prometheus/Grafana/ELK stack.
  • Basic knowledge on chaos engineering, self-healing, auto-scaling.
  • Basic knowledge on one of the clouds - Azure/AWS/GCP.
  • Building use cases for automation and AI.
  • Knowledge on any scripting language - Python/Bash/Bash.

We value candidates who share our passion for delivering exceptional services and driving innovation. If you are a motivated individual with a strong commitment to excellence, we encourage you to apply.

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