Customer Relationship Executive

5 days ago

Vikhroli Mumbai Maharashtra, India Client of Resource Capital Full time

Hiring for a B2B Digital platform company.

Generate revenue by cross selling or up selling other modules to Shipping Lines, NVOCC’s and Container Freight Stations.

Suggest process changes or enhancements to beneficiaries through customizations on ODeX modules or through new requirements.

Connect with new Shipping Lines, NVOCC’s and Container Freight Stations and onboard them to use modules with revenue opportunities.

The ability to conduct thorough analysis of the available data & information while making decisions.

Ability to identify problems/ issues and interlink various business variables while making decisions.

Takes informed decisions with a sense of urgency.

Tends to consistently use effective approaches to select the most appropriate choice or course of action.

The ability to find and seize new opportunities in networks, partnerships and alliances to further the business interest.

Demonstrates ability to leverage one's knowledge about the various financial parameters & key business drivers and analyses own performance against those parameters.

Displays understanding of emerging trends, market conditions & their implications on organization, tracks competition & predicts threats and develops response to counter them.

Drive revenue and ideate on new product enhancements and track them to success.

The ability to build and maintain effective and constructive working relationships with internal and external stakeholders.

Communicates transparently and works effectively by collaborating in a cross-functional environment.

Regular meetings with client to maintain a good rapport.

Manage escalations received at first level and to avoid further escalations to next level.

Be updated through the existing clients on the changes occurring in the shipping domain.

Keep the clients updated on a regular basis on the project timelines to avoid any disputes and to maintain customer satisfaction.

Suggest process enhancements or process changes.

Pay: ₹20,000.00 - ₹50,000.00 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Lead generation: 2 years (required)

**Language**:

- English (required)

Willingness to travel:

- 75% (required)

Work Location: In person

**Speak with the employer**
+91 7666204292

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