Customer Support Associate

16 hours ago


New Delhi, India WATI.io Full time

WATI is an early-stage, venture-backed SaaS platform that is defining how companies communicate with their customers. Through our customer engagement software, built on top of WhatsApp’s Business API, businesses can easily engage with their customers in-real time - at scale

We are hiring for a **Customer Support Associate** to assist our customers solve technical problems when using our products and services. Customer Support Associate responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.

Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

**Responsibilities**:

- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal databases with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather and share customer feedback with our Product, Sales and Marketing teams

**Requirements**:

- Experience as a Customer Service Support or similar CS role
- Proficiency in written and spoken English is required
- Experience working within a SaaS environment is required
- Experience using help desk software and remote support tools
- Must have a strong understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Ability to demonstrate patience when handling difficult queries and challenges



  • New Delhi, India First Voice Pvt. Ltd Full time

    Hi, Job Seekers **NCR Delhi # WFO # Chat Support # Immediate Hiring # Top MNC** We have an opening for an NCR Delhi location "Customer support Associate" position for Non-Voice chat Support. Qualification - 10+2 / Graduate Experience - 0 to 4 Years Shift - Rotational 24*7 Cab - one-sided in odd hours. Working Day - 5 days working 2 days a rotational...


  • New Delhi, India First Voice Pvt. Ltd Full time

    Hi, Job Seekers **NCR Delhi # WFO # Voice Support # Immediate Hiring # Top MNC** We have an opening for an NCR Delhi location "Customer support Associate" position for Voice Support. Qualification - 10+2 / Graduate Experience - 1 to 4 Years (Any Industry) Shift - Rotational 24*7 Cab - one-sided in odd hours. Working Day - 5 days working 2 days a...


  • New Delhi G.P.O., Delhi, Delhi, India Peak Support Full time

    Peak Support is seeking a **Bilingual Customer Service Associate (Hindi/English)** to join our team in India. **We're looking for individuals with**: - Excellent oral and written communication skills in both English and Hindi. - Proven experience in customer service, preferably in the BPO industry. - Ability to work in a fast-paced environment. - Flexible...


  • New Delhi, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...


  • Delhi, Delhi, India Communezen Ventures Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Hiring Customer Support Associates for hostel operations in Delhi/Noida/Gurgaon. Manage calls, WhatsApp & email queries, resolve resident issues, ensure satisfaction & support operations. Freshers can apply.


  • Delhi, India JindalX Full time

    customer support associate 0-6 months experience English speaking must **Salary**: ₹15,000.00 - ₹18,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Delhi, Delhi: Reliably commute or planning to relocate before starting work...


  • Delhi, Delhi, India Tradais Digital Full time

    We are seeking a dedicated Customer Support Associate to join our team. The role involves reaching out to potential customers regarding E-vehicles, qualifying leads, and providing exceptional customer service. If you are a proactive communicator with a knack for understanding customer needs, we would love to hear from you! **Key Responsibilities**: -...


  • New Delhi, India Writesonic Full time

    **We are looking for a Customer Support Specialist to join our growing team. The Customer Support Specialist will be responsible for assisting customers and facilitating their use of the Writesonic platform. This position requires a combination of technical and customer service skills, as well as the ability to think critically and solve problems.** **What...


  • Delhi, Delhi, India InstantPay Full time

    A Customer Support Associate, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction. **Responsibilities**: -...


  • Delhi, Delhi, India Tradais Digital Full time

    We are looking for a customer support associate to join our team and provide excellent service to our customers. You will be responsible for answering customer inquiries, resolving issues, and ensuring customer satisfaction. **Responsibilities**: - Identify customer needs and provide appropriate solutions - Maintain updated knowledge of the company’s...