Operations Executive

13 hours ago

Delhi Delhi, India Prakhar Software Solutions Pvt Ltd Full time

**Job Title**: Operations Executive / Operations Lead

**Location**: Saket, Delhi

**Key Responsibilities**:

- **Operational Oversight**: Lead and manage daily operational activities, ensuring that all processes run smoothly and efficiently. Oversee the implementation and execution of operational procedures and policies.
- **Team Coordination**: Coordinate with different teams to ensure seamless operations, address any issues that arise, and provide support as needed.
- **Client Communication**: Handle incoming calls and inquiries from clients, addressing their concerns, providing information, and ensuring high levels of customer satisfaction.
- **Task Management**: Take care of various operational tasks, including scheduling, resource allocation, and workflow management. Ensure that all tasks are completed in a timely and efficient manner.
- **Problem Resolution**: Identify and resolve operational issues promptly, implementing solutions to prevent recurrence and improve overall operational efficiency.
- **Reporting**: Prepare and maintain reports on operational activities, performance metrics, and any issues encountered. Provide regular updates to senior management on operational status and improvements.
- **Process Improvement**: Continuously assess and improve operational processes and procedures to enhance efficiency, productivity, and service quality.

**Qualifications**:

- **Experience**: Minimum of 3-5 years of experience in an operations role, with prior experience in a leadership or supervisory capacity preferred.
- **Education**: Bachelor’s degree in Business Administration, Operations Management, or a related field.
- **Skills**: Strong leadership and team management skills, excellent communication and interpersonal abilities, and proficiency in problem-solving and multitasking.
- **Technical Proficiency**: Proficiency in MS Office Suite (Word, Excel, PowerPoint) and familiarity with operational management software or tools.
- **Personal Attributes**: Highly organized, detail-oriented, and capable of working under pressure. Demonstrated ability to manage various operational functions effectively and efficiently.
- **Government Projects Handling is must**

Pay: ₹25,000.00 - ₹30,000.00 per month

Schedule:

- Day shift

**Experience**:

- Operations: 1 year (preferred)
- total work: 1 year (preferred)

Work Location: In person

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