Operations Executive

14 hours ago


Delhi Delhi, India Mamily Full time

We are looking for a dynamic and detail-oriented Operations Executive / Sr. Executive to join our team and support critical user-facing operations. This role involves coordinating service delivery for our newly onboarded users, managing day-to-day operational tasks, and driving engagement and satisfaction across our user community.

**Key Responsibilities**:

- Conduct welcome calls for newly paid users, clearly explaining the services included in their plan and helping them book their first consultation with a care expert or dietitian.
- Handle daily operational tasks, ensuring smooth execution of user journeys and service coordination.
- Manage interactive user groups and communities by responding to queries, ensuring engagement, and providing timely information or support.
- Take ownership of basic escalation calls, offering empathetic support and quick resolution or routing to relevant teams.
- Lead and manage the Feedback & Testimonial project — from collecting user experiences to working on strategies that boost feedback collection and visibility.

**Must-Have Skills & Experience**:

- Proficiency in Excel and Google Sheets for operational tracking and reporting
- Strong verbal and written communication skills
- Ability to multitask and manage timelines efficiently
- A user-first mindset with strong problem-solving skills
- Prior experience in customer service, client handling, or operations will be preferred

**Why Join Us?**
- Be part of a purpose-driven team working in the health & wellness space
- Play a vital role in direct user impact and service experience

**Job Types**: Full-time, Permanent

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Ability to commute/relocate:

- New Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Work Location: In person



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