Customer Service Representative 2-ops
2 weeks ago
Oracle PartnerNetwork is a customer-focused, cloud-first modern partner program that accelerates the transition to the cloud, driving superior customer experience and business outcomes. Partners are encouraged to experience the digital self-service through guided journeys and knowledge article look-up first, followed by live agent assistance through *Partner Assistance* for questions that cannot be self-serviced. The primary role of the Partner Assistance Specialist is to help partners move faster to the next stage of their lifecycle, thus contributing to the acceleration of Oracle Cloud Growth in alignment with the core tenets: Customer Centric, Success Driven, Simplified Requirements Experience in a Customer Service role Advanced level of Korean Language Demonstrates troubleshooting skills Excellent communication skills Proven time management skills (plan, prioritize, organize work) Displays strong tenacity and drive to get things through to successful closure.
Career Level - IC2
Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.
Responsibilities displayed in the job posting
Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.
Qualifications displayed in the job posting
Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Duties and tasks are standard with some variation; displays understanding of roles, processes, procedures. Performs moderately complex problem solving with some assistance and guidance. Completes own role largely independently within defined polices and processes. Failure to accomplish results may necessitate additional resources to correct. 2 years experience.
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