Customer Service Professional

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**WE ARE HIRING FOR GRACE STAFFING SERVICES**

**Job Title**: Customer Service Professional
- Voice (UHC)
**Shift**: US Rotational Shifts (8hours working + 1 hour break)
**Working Days**: 5 Days a Week (2 Rotational Offs)

**Domain : UHC Healthcare**
**Mode**: Work-from-office

**Job Description** **about the Role**

We are hiring **experienced Customer Service Professionals** for an **international voice process**. You will support **US-based customers**, handling queries with accuracy, professionalism, and timely resolutions.

**Key Responsibilities**
- Answer inbound calls and assist **UHC members and providers**.
- Provide support on **claims, eligibility, benefits, and authorizations**.
- Ensure every interaction reflects **empathy, accuracy, and compliance**.
- Achieve performance targets for **CSAT, AHT, and quality.**:

- Escalate complex cases to appropriate departments when required.

**Eligibility**:

- **HSC with minimum 06 Months of BPO Experience or Graduate Fresher**.
- **Excellent communication skills** in English.
- Ability to work in **US rotational shifts** and **Night shifts**.
- Must be **okay to travel** and have **no career gaps**.
- Must have **all documents** in place (ID proof, educational certificates and company documents).

**What We Offer**:

- Competitive salary with **performance-based incentives.**:

- **Transport facility** (pick-up & drop).
- **Healthcare domain training** provided.
- Growth opportunities with one of the **largest healthcare companies in the world.**:

- A supportive work culture with **growth & career progression**.

**Note : Need Immediate joiner's & Salary would be offered according to the years of International BPO experience on paper.**

**Applicants based in Mumbai only are Eligible.**

Contact : +91 7715882251 (Jay)

**Job Types**: Full-time, Permanent

Pay: ₹25,000.00 - ₹42,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Application Question(s):

- Are You an Immediate Joiner ?

**Experience**:

- Bpo: 1 year (preferred)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

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