Customer Service Professional

6 days ago

Mumbai, India Grace Services Full time

WE ARE HIRING FOR GRACE SERVICES (UHC)

Job Title: Customer Service Professional- Voice
Shift: US Rotational Shifts (8hours working + 1 hour break)
Working Days: 5 Days a Week (2 Rotational Offs)
Mode: Work-from-office

Job Description:

We are hiring experienced Customer Service Professional for a voice-based process. You will assist international customers, primarily from the US, and handle customer inquiries and issues via Calls .The role requires working in night shifts and flexibility for rotational shifts.

Key Responsibilities:

  • Handle inbound customer queries and resolve issues via voice communication.
  • Provide excellent customer service while maintaining high-quality standards.
  • Ensure timely and effective resolution of customer concerns.
  • Maintain call documentation and meet KPIs (response time, customer satisfaction, etc.).

Eligibility:

  • HSC or Graduate Fresher with can apply
  • Excellent communication skills in English.
  • Ability to work in US rotational shifts and night shifts. (5:30pm to 6:30am) Any 9hours.
  • Must be okay to travel and have no bank defaulters.
  • No absconding from any previous company.
  • Must have all documents in place (ID proof, educational certificates and company documents).

What We Offer:

  • Competitive salary with performance incentives.
  • Pick-up and drop-off facility provided.
  • A dynamic work environment with growth opportunities.

Email :

Mobile No : Jay)

Job Types: Full-time, Permanent

Pay: ₹34, ₹45,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Work Location: In person

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