Customer Service Executive
7 days ago
Key Responsibilities:
- Follow up with customers who have abandoned their cart on our website
- Call and verify customers who have entered incomplete or incorrect delivery addresses
- Coordinate with salon clients and make reminder calls for repeat or pending orders
- Maintain logs of customer interactions, issues, and feedback
- Assist in basic CRM data entry and status updates
- Provide post-sales support and ensure customer satisfaction
**Requirements**:
- Minimum 1 year of customer service or tele-calling experience
- Excellent communication skills in English and Hindi (Gujarati is a plus)
- Comfortable using WhatsApp Web, Gmail, and basic CRM tools
- Good problem-solving skills and patience while handling clients
- Professional attitude and ability to multitask
Work Timings:
Full-time | Monday to Saturday
How to Apply:
Pay: ₹20,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Churchgate, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 1 year (required)
Work Location: In person
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