Customer Service

1 week ago


Churchgate Mumbai Maharashtra, India Ani’s consultancy Full time

Role Overview:
Customer Service Officers at crucial support to customers with inquiries and concerns, emphasizing pure customer service without sales or upselling activities.

Key Responsibilities:

- Handle inbound calls, addressing various banking queries and concerns.
- Offer accurate information related to account inquiries, transactions, and banking products.
- Assist customers in resolving issues with professionalism and empathy.
- Collaborate with internal teams to ensure timely resolution of customer concerns.
- Maintain high customer satisfaction through effective communication and problem-solving.

Qualifications:

- Minimum qualification: HSC from Maharashtra board.
- Excellent verbal and written communication skills in English.
- Strong customer-centric approach.
- Ability to thrive in a fast-paced environment and manage multiple tasks.
- Previous customer service or call center experience is advantageous.

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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