Customer Chat Support Executive

3 days ago

Hyderabad Telangana, India Crowdnetic Technologies Private Limited Full time

**Job Title: Customer Support Executive**

**Location: Arena towers, NSL Building, Uppal Hyderabad-500039**

**About Us**

**Crowdnetic Technologies Private Limited is an unlisted private company incorporated on 18 January 2016. It is classified as a private subsidiary of FinMkt.Inc., New York and is in Hyderabad, Telangana.**

**Job description**

Deliver efficient, effective, professional and courteous service to intermediaries and customers.
Address all customer and agent requests and queries within established timeframes and service levels.
Take follow up action in respect of customer queries, requests and complaints and ensure effective closure.
Be proactive towards service level timelines and quality metrics as defined in the delivery model.
Analyzing problems & Providing Solutions via Chat Support.
Should be team member in his/her existing profile.
Should have Analytical skills.
Should have decent written skills with good communication in English

**Culture**

Fast-paced, intellectually stimulating, steep learning, and growth Close-knit, hardworking, supportive colleagues Challenging work

**Perks and Benefits**
- Work-life balance
- Health & accidental insurance
- Employee Provident Fund
- Open door policy with the leadership team. Co-founders are just a call away

**Job Types**: Full-time, Permanent

**Experience: 2- 4 years**

**Salary**: 2.40/LPA- 3.00/LPA basing on communication and experience

**Age**: up to 30 years.

**Education**: Any Graduate/ Any Postgraduate

**Role** :Customer Success, Chat support ,Service & Operations - Other

**Industry Type**: IT & Financial services

**Functional Area**: Customer Success, chat support, Service & Operations

**Working days**: 5 days a week (**Saturday & Sunday are included as working days)**

**Work Hours**: 8 hrs

**Week off’s**: 2 days as per Roster

**Job Types**: Full-time, Permanent

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Application Question(s):

- Do you have good written skills in English with decent speed

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 2 years (required)
- Chat support: 2 years (required)

**Language**:

- Hindi (preferred)
- English (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

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