Customer Service Agent

Providing Information: Offer detailed information about products or services. - Resolving Complaints: Address and resolve customer complaints regarding product defects, service issues, or billing disputes. - Communication: Excellent verbal and written communication skills. - Problem-Solving: Strong ability to resolve issues and provide solutions. **Job...

**Job Title**: Customer Service Agent / Sr. Customer Service Agent - Live Chat **Job Type**: Full-time **Shift**: Rotational (US Hours: 6 PM IST - 9:30 AM IST) | 5 Days a Week **Experience**: 6+ months in Live Chat/Customer Service/Telecom (mandatory) **Salary**: - **0-6 months**: Up to ₹3.6 LPA TCTC - **6-18 months (U1)**: Up to ₹4.2 LPA TCTC - **18+...

Requirement - Immediate Joiner Position Summary - Customer service agents to handle outbound calls and connect with health care professionals to obtain multi-channel messaging consent Desired Skill: - High level of proficiency in English communication is a must - Pleasant voice with pleasing telephonic etiquettes - Confident in building a conversation and...

Overview: As a Customer Support Agent you will answer telephone calls for a health insurance affiliate. You will work to help answer questions and resolve issues related to health insurance policies, claims, denials, etc. You will use problem solving skills, and advocate for members in a friendly and efficient manner. **Responsibilities**: **Your...

We are looking for a motivated and dedicated Customer Support Agent to join our team! In this role, you will play a crucial part in managing customer calls and messages, ensuring an outstanding experience with our products and services. This is an exciting opportunity for individuals who want to gain hands-on experience in customer service while working...

Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues as...

Overseeing and assessing customer service staff activities, and providing them with regular performance-related feedback. Strategizing and monitoring the daily activities of customer service operations. Assisting customer service staff with duties where required. Training staff in areas of customer service and company policies. Managing cashier coverage and...

Certainly! Here’s a comprehensive job description for a Customer Service Officer position, which can be tailored to fit the specific needs of your organization or industry: - **Job Title: Customer Service Officer**: - **Location**: [Insert Location] - **Department**: [Insert Department] - **Reports To**: [Insert Reporting Manager's Title] - **Position...

A Customer Service Representative is the first point of contact for any customer who has a question or an issue with a product or service the company sells. Listen to customer concern's, issues and questions. Resolve customer concern's and answer the customer questions to your best ability. Strong listening, Communicating and customer service skill **Job...

Providing accurate information about products or services and guiding customers in making informed decisions. Resolving customer issues and concerns efficiently, ensuring high customer satisfaction. Maintaining a deep understanding of our products, services and policies to address customer concerns effectively. Responding to customer inquiries accurately and...