Customer Service

**About Us**: Welcome to **Day to Day Superbazaar**, a well-established and trusted supermarket serving the vibrant community of Rajgangpur, Odisha, for over 8 years.

At Day to Day Superbazaar, our mission is to provide our customers with a convenient, comprehensive, and high-quality shopping experience for all their daily needs. We pride ourselves on offering a wide range of groceries, household essentials, and more, all under one roof.

As we look to the future, we are embarking on an exciting phase of modernization and growth. We are investing in state-of-the-art automation systems and building a team of dedicated, professional, and skilled individuals to enhance our efficiency and further elevate our customer service.

Join us at Day to Day Superbazaar, where your dedication and talent will contribute directly to our success and our commitment to serving the community. We foster a professional, disciplined, and supportive work environment where our employees are valued members of our growing family.

**Key Responsibilities**: As a Customer Service & Billing Executive, you will be crucial in ensuring a positive shopping experience for every customer. Your duties will include:

- **Billing & Transactions**: Efficiently and accurately operating our Point of Sale (POS) software to process customer purchases, handle various payment methods (cash, digital), and manage daily transactions.
- **Customer Interaction**: Actively engaging with customers on the sales floor, providing assistance in finding products, answering inquiries, and offering helpful product information.
- **Sales & Service**: Communicating current promotions and special offers to customers, and assisting with basic sales inquiries.
- **Store Presentation**: Ensuring shelves are well-stocked, products are neatly arranged, and the overall store environment is clean and inviting. This includes refilling merchandise and assisting with light cleaning tasks.
- **Problem Resolution**: Skillfully handling customer complaints or issues with a professional and positive attitude.
- **Team Collaboration**: Working effectively with colleagues to ensure smooth store operations, particularly during peak hours.
- **Physical Demands**: The role requires standing for extended periods, some light lifting, and continuous movement around the store.

**What We Are Looking For**:

- **Excellent Customer Service**: A genuine passion for helping people and creating a positive, welcoming atmosphere for shoppers.
- **Strong Communication & Behavior**: A pleasant demeanor, clear verbal communication skills, and a consistently positive attitude.
- **Billing Software Experience**: Prior experience using POS or other billing software is highly preferred.
- **Accuracy & Attention to Detail**: Precision in handling transactions and managing daily cash/payment.
- **Adaptability**: Ability to multi-task and flexibly shift between billing, customer assistance, and store maintenance duties as needed.
- **Reliability & Punctuality**: A commitment to long-term employment and consistent adherence to work schedules.
- **Education**: 10th pass or above preferred.

**What We Offer**:

- A competitive salary with a clear annual performance bonus.
- A friendly, dynamic, and professional work environment.
- Opportunity to interact with a diverse customer base.
- Training on our modern billing and store management systems.
- Potential for professional growth and development within the organization.

**Working Hours**: This role involves shifts to ensure comprehensive store coverage, requiring dedication and flexibility. Details will be discussed during the interview process.

**How to Apply**: If you are an energetic, customer-focused individual with a positive attitude and billing experience, we want to hear from you

Pay: ₹10,500.00 - ₹12,000.00 per month

Schedule:

- Fixed shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Application Deadline: 30/06/2025