Support Associate

**About the Role**:
**Grade Level (for internal use)**: 10
**The Role**: Support Associate
**The Team**:
Our team is responsible for the internal technology user experience within the Commodity Insights division at S&P, focusing on delivering an excellent user experience for our colleagues so they can conduct their work more effectively. We collaborate closely with key stakeholders to deliver impactful solutions, blending deep industry expertise with a focus on user experience and customer success. This role offers exposure to cutting-edge technologies and a global network, making it a fantastic opportunity for growth and professional development. Join us in enhancing the internal tools and systems that empower our colleagues to excel in their roles.
**Responsibilities and Impact**:
Support the implementation and execution of colleague-facing initiatives, leveraging modern technology platforms to enhance the internal user experience and data-driven decision-making.
Manage day-to-day operational activities, ensuring smooth platform performance, troubleshooting issues, and providing user support to enhance colleague productivity.
Own and facilitate data integration across multiple platforms, ensuring data accuracy, consistency, and effective information flow for internal users.
Collaborate with cross-functional teams, including IT, Marketing, Commercial stakeholders, and Customer Excellence, to ensure alignment with business objectives and internal user needs.
Develop and deliver training, documentation, and ongoing support to internal users, driving platform adoption and effective utilization.
Identify and implement process improvements to optimize the efficiency, scalability, and impact of internal user experience strategies.
**What W e’re L ooking F or**:
**Basic Required Qualifications**:
Bachelor’s degree in business, Technology, or a related field.
Proven experience in supporting enterprise platforms like Marketo, Salesforce, and customer engagement tools.
Knowledge of data integration processes and familiarity with platforms such as Higher Logic Vanilla and Gainsight.
Strong analytical and problem-solving skills to address complex issues.
**Key Soft Skills**:
Excellent communication and interpersonal skills to collaborate with global teams and stakeholders.
Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
Proactive mindset with a focus on delivering results and driving continuous improvement.
**Additional Preferred Qualifications**:
Experience with agile methodologies and project management tools.
Familiarity with marketing and customer success workflows.
Prior experience in a support role for SaaS platforms is a plus.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you c