Quality Auditor

Roles & Responsibilities - Design Audit forms in line with process guidelines across touchpoints. - Work with supervisors and management to ensure that all the associates are meeting the quality standards. - Identifying historical trends through data analysis to identify agent training needs. - To conduct regular Feedback sessions for Agents. - Publish...

2–5 years of experience as a Call Auditor / Quality Analyst Background in Admissions, Counselling, Call Center, BPO, or Sales QA Strong analytical and listening skills Experience in quality reporting, documentation, and feedback delivery Required Candidate profileCall Auditors / Quality Analysts to monitor, evaluate, and enhance call quality across...

Overview As an ISO Auditor, you will play a critical role in ensuring compliance with international standards and regulations within the organization. Your meticulous attention to detail and thorough understanding of auditing principles will contribute to the maintenance of a high standard of quality and adherence to ISO requirements. Key...

**Position Overview**: As a HOTEL AUDITOR at "**VEGA SOLUTIONS**", you will play a crucial role in maintaining the integrity and quality of our AUDITS. You will be responsible for reviewing, analysing, and assessing the hotel property to ensure the store quality standard. **Key Responsibilities**: - Conduct detailed audits on different hotels and check hotel...

**LOCATION**:Bagru **QUALIFICATION**:Diploma In Mechanical / Bachelor Degree **EXPERIANCE**:01 to 3 Year * **SKILLS**: TECHNICAL KNOWLEDGE * QMS- IATF 16949 Knowledge EHS (ISO: 14001 & ISO: 45001 ) Knowledge IATF 16949 Internal Auditor Qualified EHS (ISO: 14001 & ISO: 45001) Internal Auditor Qualified SPC MSA NPD - FMEA, APQP, PPAP (PFD & Control Plan) 4M...

Language Required **:Hindi, English,** **Gujrati** Conducting calls & transaction based audits to gause the process adherence/compliance and customer experience Conducting analytics based on the overall interaction data dump and audit sample Preparig audit summary along with the findings summary with respect to different aspect of customer experience &...

Job Title: Head – QualityLocation: Tapukara, RajasthanIndustry: Leading Automotive ManufacturerEligibility: Only Japanese Nationals Can ApplyLanguage Requirement: Native-level Japanese; English preferredAbout the RoleThe Head of Quality will lead the entire quality function for the plant, ensuring adherence to Japanese quality standards, global...

Quality Assurance Role OverviewA Quality Specialist is required for our HVAC process. The ideal candidate will audit technician calls, validate membership sales, and provide voice training using Rilla. Strong analytical skills and process compliance are essential.Validating appointment accuracyPerforming call audits of back-office agentsConducting voice and...

**Job Summary**: We are looking for a **Call Quality Analyst** to evaluate sales calls, ensuring adherence to company standards and customer service guidelines. The role focuses on improving call quality, sales techniques, and customer satisfaction by providing feedback and performance insights to sales teams. **Key Responsibilities**: - Monitor and assess...

Quality Assurance LeaderThis role is a key position in ensuring the plant meets the highest standards of quality, adhering to Japanese quality systems and global automotive requirements.About the RoleLeading Quality Function: Oversee the end-to-end quality function across the plant, encompassing Quality Assurance, Quality Control, Supplier Quality, Customer...