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Quality Auditor Full-time

3 weeks ago

Jaipur, India HyreFox Consultants Full time

Roles & Responsibilities
- Design Audit forms in line with process guidelines across touchpoints.
- Work with supervisors and management to ensure that all the associates are meeting the quality standards.
- Identifying historical trends through data analysis to identify agent training needs.
- To conduct regular Feedback sessions for Agents.
- Publish daily, weekly & monthly Quality Reports.
- To conduct calibration sessions with operations and training team.
- Conduct quality improvement sessions for agents
- Define SOPs as per process updates/product developments & cascade to team.
- Identify product changes basis transaction audits.

Skill Set requirement
- Min 1 year experience as Quality Auditor/
- Graduate from any recognised University in any stream
- Excellent verbal, written and interpersonal communication skills.
- Sound knowledge of MS office precisely Excel, Word & PowerPoint.
- Eye for details & strong analytics.
- Focus on quality and customer service

**Other Details**:

- **Keywords**: Quality

**Location**
Jaipur

**Job Title**
Quality Auditor

**Experience**
1.0 yrs - 4.0 yrs

**CTC**
INR 3.00 lacs - 4.50 lacs