Quality Auditor Full-time

3 days ago

Jaipur, India HyreFox Consultants Full time

Roles & Responsibilities
- Design Audit forms in line with process guidelines across touchpoints.
- Work with supervisors and management to ensure that all the associates are meeting the quality standards.
- Identifying historical trends through data analysis to identify agent training needs.
- To conduct regular Feedback sessions for Agents.
- Publish daily, weekly & monthly Quality Reports.
- To conduct calibration sessions with operations and training team.
- Conduct quality improvement sessions for agents
- Define SOPs as per process updates/product developments & cascade to team.
- Identify product changes basis transaction audits.

Skill Set requirement
- Min 1 year experience as Quality Auditor/
- Graduate from any recognised University in any stream
- Excellent verbal, written and interpersonal communication skills.
- Sound knowledge of MS office precisely Excel, Word & PowerPoint.
- Eye for details & strong analytics.
- Focus on quality and customer service

**Other Details**:

- **Keywords**: Quality

**Location**
Jaipur

**Job Title**
Quality Auditor

**Experience**
1.0 yrs - 4.0 yrs

**CTC**
INR 3.00 lacs - 4.50 lacs

  • Internal Auditor

    3 days ago

    Jaipur, India HyreFox Consultants Full time

    **Job Profile-** **Internal Auditor** **Role Intro - Lead - Internal Auditor** - We are looking for an experienced and result-driven Internal Auditor to join our dedicated Internal Audit team! **Your Key Responsibilities**: - Internal audit of organization process & verifying the effective system for better Internal Control. - Assisting/coordinating...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board! Key Responsibilities: - Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team . If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board! Key Responsibilities: Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:- Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    6 days ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:- Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team. If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:Monitor and evaluate admission counselling calls for quality,...

  • Call Quality Auditor

    1 week ago

    Jaipur, India NIMS University Full time

    NIMS University is seeking a detail-oriented Call Quality Auditor to ensure exceptional communication standards across our Admissions Counselling Team . If you have a sharp ear for quality, process improvement, and coaching excellence — we’d love to have you on board!Key Responsibilities:Monitor and evaluate admission counselling calls for quality,...