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Customer Service Associate

2 weeks ago

Mumbai Maharashtra, India Grace Staffing Services Full time

**Job Title: Customer Service Associate - E-commerce Platform**

**Working Days: 5 days a week**

**Shift Timing: Rotational US Shift (9 hours/day)**

**Days Off: 2 rotational offs**

**Benefits: Pick-up or Drop-off provided**

**Key Responsibilities**:

- **Customer Support**:

- Provide assistance in navigating the e-commerce platform, resolving issues, and ensuring customer satisfaction.
- **Shift Timing**:

- Work in rotational US shifts, with a 9-hour working day.
- Adhere to the schedule and meet performance metrics.
- **Documentation**:

- Provide all necessary documents from previous employers.
- **Experience**:

- Minimum 1 year of experience in customer service is required.
- Freshers with a graduate degree and C2 level communication skills are encouraged to apply.
- **Qualifications**:

- Minimum HSC (Higher Secondary Certificate) qualification required.
- Graduates preferred.
- **Skills**:

- Exceptional communication skills with a proficiency level of C2 in English.
- Familiarity with e-commerce platforms and customer service processes is a plus.
- **Location Requirement**:
**Benefits**:

- Pick-up or drop-off facilities provided.
- Career growth opportunities within a thriving e-commerce environment.

**Job Types**: Full-time, Fresher

**Salary**: ₹27,000.00 - ₹28,000.00 per month

**Benefits**:

- Health insurance
- Paid sick time
- Provident Fund

Schedule:

- Evening shift
- Night shift
- Rotational shift
- US shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to Relocate:

- Mumbai, Maharashtra 400072: Relocate before starting work (required)

Work Location: In person