
Customer Success Executive
2 weeks ago
Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Meet customer service department sales targets, generating sales leads when opportunities arise
- Follow company communications guidelines and procedures under mínimal supervision
- Recommend improvements to processes for improved company efficiency
**Daily and Weekly Responsibilities**
- Build expert and dynamic knowledge of company products and services
- Research information using available resources to satisfy customer inquiries
- Build rapport with customers by engaging with them in an inviting, friendly, and professional manner, to deliver exceptional experiences nurture lasting relationships
- Respond quickly, professionally, and accurately to all customer inquiries regarding quotes, orders, status requests, complaints, product returns, and warranties
- Meet daily personal/team qualitative and quantitative targets by recommending and explaining benefits of additional company services, and seizing opportunities to sell products and services whenever possible
- Maintain daily recordings, and log and document issues and resolutions in an electronic database for sales and executive management teams to review
**Salary**: ₹12,000.00 - ₹18,000.00 per month
**Benefits**:
- Food allowance
- Health insurance
- Leave encashment
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
Ability to commute/relocate:
- Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer relationship management: 1 year (preferred)
- Database management: 1 year (preferred)
- Technical support: 1 year (preferred)
**Language**:
- Hindi (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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