Telecaller Counsellor

2 weeks ago

Noida Sector Noida Uttar Pradesh, India HelpStudyAbroad.com Full time

**About Help Study Abroad**:
**Job Summary**:
**Responsibilities**:
**Lead Generation and Follow-up**:

- Make outbound calls to students who have expressed interest in studying abroad through various channels (inquiries, registrations, etc.).
- Effectively communicate the benefits of studying abroad and how Help Study Abroad can assist them.
- Understand student needs and initial preferences regarding study destinations and programs.

**Information Gathering**:

- Collect essential preliminary information from students, including their academic background, study interests, and contact details.
- Guide students on the initial documentation required for the process.

**Meeting Scheduling**:

- Effectively schedule in-person meetings at our office or online meetings via Google Meet between students and our counselors.
- Clearly communicate the date, time, and requirements for the scheduled meetings.
- Follow up with students to confirm their attendance.

**Database Management**:

- Maintain accurate and up-to-date records of all calls and interactions in our CRM or database.
- Log call outcomes and follow-up actions required.
- Provide regular reports on call activities and meeting schedules.

**General Support**:

- Assist with other lead management tasks as required by the team.
- Maintain a professional and positive attitude while interacting with students.
- Stay updated on Help Study Abroad's services and offerings.

**Qualifications and Skills**:

- Proven experience in telecalling, customer service, or a related field is preferred but not mandatory. Freshers with excellent communication skills are encouraged to apply.
- Excellent verbal communication and active listening skills in Hindi and English (knowledge of local dialects is a plus).
- Strong persuasive and negotiation skills.
- Ability to build rapport and connect with students over the phone.
- Goal-oriented and self-motivated with a proactive approach.
- Basic computer literacy and comfortable using phone systems and CRM software (training will be provided).
- Good organizational and time-management skills.
- A positive and enthusiastic attitude.
- High school diploma or equivalent; a Bachelor's degree is an advantage.

**Benefits**:

- Opportunity to work in the growing field of international education.
- Develop strong communication and interpersonal skills.
- Gain experience in student outreach and relationship management.
- Be a crucial part of helping students achieve their academic aspirations.
- Supportive and collaborative work environment.

**To Apply**:
**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹12,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental Pay:

- Commission pay
- Performance bonus
- Quarterly bonus

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

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