Counsellor cum telecaller

20 hours ago

Noida Sector Noida Uttar Pradesh, India Greysim Learning Foundation Full time ₹ 1,68,000 - ₹ 2,16,000 per year

Job Title: Counsellor cum Tele caller

1) Brief about the Position / Responsibilities:

The Counsellor cum Tele caller will be responsible for handling inbound and outbound calls, providing accurate information about our courses/services, counselling potential students/clients, and converting leads into enrolments. The role involves understanding customer needs and guiding them toward the most suitable offerings.

2) Job Description:

  • Handle incoming and outgoing calls professionally and convert inquiries into walk-ins or registrations.
  • Counsel students/clients on available courses, programs, and services offered.
  • Follow up with leads through calls, emails, and messages.
  • Maintain accurate and up-to-date records of client interactions.
  • Assist walk-in clients and address their queries.
  • Achieve monthly targets for conversions and follow-ups.
  • Provide support during marketing and promotional activities.

3) Reporting and Team:

  • Reporting To: Centre Manager
  • Team Collaboration: Work closely with the Sales, Marketing, and Academic teams.

4) Work Location, Language Spoken:

  • Location: [Noida]
  • Languages Required: Proficiency in English and [Add Local Language, e.g., Hindi, Tamil, Kannada, etc.]

5) Skill Set:

  • Strong communication and interpersonal skills
  • Confident telephone etiquette and persuasive speaking skills
  • Ability to handle pressure and meet targets
  • Good knowledge of CRM tools and MS Office
  • Positive attitude and a customer-centric approach

6) Grade :

  • Grade: Entry-Level / Mid-Level (as applicable)

7) Qualification & Experience:

  • Education: Minimum Graduate (Any Stream)
  • Experience: 0–2 years in Tele calling / Counselling / Customer Service (Freshers with good communication skills can also apply)

8) KPI / KRA

a. Data Accuracy

b. SOP adherence

Job Types: Full-time, Permanent

Pay: ₹14, ₹18,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Language:

  • Hindi (Preferred)
  • English (Preferred)

Work Location: In person

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