Customer Care Representative

2 days ago


Allahabad, India Sonata Finance Pvt. Ltd. Full time

Only Females Can Apply
- Responding to customer inquiries, complaints, and returns, and providing solutions and alternatives
- Identifying the root cause of issues and escalating unresolved issues to relevant teams
- Customer feedback: Collecting customer feedback and documenting knowledge as solution articles
- Communication: Maintaining a friendly and professional tone, and using interpersonal skills like empathy, active listening, and patience
- Multitasking: Working in a fast-paced environment and operating help desk software
- Prioritizing and meeting call handling quotas

**Job Types**: Full-time, Permanent, Fresher

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Fixed shift

**Education**:

- Bachelor's (preferred)

Work Location: In person

**Speak with the employer**
+91 7080203614



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