Customer Care Manager

1 day ago

Allahabad, Uttar Pradesh, India Mahindra Group Full time ₹ 9,00,000 - ₹ 12,00,000 per year

The ideal candidate is responsible for leading a team of trained product experts who provide our customers with a delightful, frictionless experience.

Responsibilities

  • Provide leadership and coaching to assure that all employees succeed in meeting individual performance goals as well as career growth
  • Establish performance benchmarks and hold team to those goals
  • Resolve customer conflicts and handle escalation procedures

Qualifications

  • Bachelor's degree or equivalent experience
  • 3+ years' of customer service
  • Excellent written and verbal communication skills
  • Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)

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