Customer Support

2 days ago

Chennai Tamil Nadu, India Covenant Consultant Full time

Our Bank is seeking dedicated and customer-oriented individuals to join our Inbound Customer Support team at our Nungambakkam branch in Chennai. As a Customer Support Representative, you will be the first point of contact for our valued customers, providing excellent service and assistance with their banking inquiries.

**Responsibilities**:

- Answer customer inquiries via calls courteously and professionally.
- Provide information and support on various banking products and services.
- Assist customers with account inquiries, transactions, and problem resolution.
- Ensure accurate and timely processing of customer requests.
- Actively listen to customer concerns and provide solutions to meet their needs.
- Maintain up-to-date knowledge of bank products, policies, and procedures.

**Requirements**:

- Any Bachelor's degree ( Fresher or Experienced ( Min 1 year) can apply)
- **Hindi speaking is mandatory**:

- Excellent communication skills, both written and verbal.
- Strong interpersonal and problem-solving skills.
- Ability to work in a fast-paced environment.
- Customer-centric mindset with a commitment to providing outstanding service.
- Prior experience in customer support or banking is a plus but not required.

**Benefits**:

- Competitive salary of **3 LPA **and performance-based bonuses.
- Comprehensive training and development programs.
- Career advancement opportunities within the bank.
- Health and wellness programs.
- A positive and inclusive work environment.

**How to Apply**:

- Jennifer HR-7358729495**. In your cover letter, briefly explain your interest in the position and how your skills and experience align with the role.

**Job Types**: Full-time, Permanent, Fresher

**Salary**: Up to ₹25,000.00 per month

**Benefits**:

- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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