Chat Support Executive

2 days ago

Mysore, India Sudhanand Group Full time

**SUDHANAND GROUP** Designation**: Chat Process Associate** Qualification**:Any Graduate Degree** Experience**:0 - 3 years** **Roles & Responsibilities**: - Provide accurate and detailed information about company policies, procedures, and services to agents/brokers, ensuring clarity and understanding. - Analyze, troubleshoot, and resolve policy issues swiftly and effectively, offering timely resolutions and valuable feedback for process improvements. - Collaborate with cross-functional teams to escalate and resolve complex policy and claims concerns, demonstrating efficiency and effective problem-solving. - Document all agent/broker interactions; including inquiries, complaints, and resolutions, meticulously recording them in appropriate systems. - Contribute to the maintenance of a comprehensive knowledge base for common policy/claims problems and resolutions, enhancing team knowledge and efficiency. - Adhere to established performance metrics, service level agreements (SLAs), and quality standards to uphold exceptional service delivery. - Stay up-to-date with industry trends and company policies related to agent/broker support, ensuring accurate and current knowledge. **Minimum Skills** **Required**: - High proficiency in both spoken and written English. - Exceptional analytical and organizational skills, allowing for efficient problem identification and resolution. - Ability to investigate issues for quick resolution and escalate when necessary. - Positive "can-do" attitude with a strong problem-solving mindset. - Strong multitasking skills in a fast-paced, high-energy environment. - Customer-oriented mindset, dedicated to delivering top-notch service. - Flexibility and team-oriented approach to collaboration. **Desired Skills & Experience**: - Previous experience in a live chat support environment. - Proactive approach to seeking improved work methods and processes. - Familiarity with working in a fast-paced customer service environment. - Analytical mindset with a passion for making data-driven decisions. - Empathetic and passionate about personal and team development. - Agility, adaptability, and speed in response to changing priorities. - Ability to work independently and thrive in a rapidly evolving work landscape. - **Should be ready to join immediately.** **Salary - **As per Company Standards **Contact: Ms. Divyashree** - Manager - HR_ Ph**:9663329580** **#4754, 4th Cross, Shivaji Road, N. R. Mhalla, Mysore - 570007. Phone: +91 821 4280152** **Salary**: ₹12,000.00 - ₹15,000.00 per month Schedule: - Evening shift - Night shift - US shift Supplemental pay types: - Performance bonus - Yearly bonus Ability to commute/relocate: - Mysore, Karnataka: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (required) **Experience**: - HR: 3 years (required) - total work: 3 years (preferred) **Language**: - Kannada (preferred) - English (preferred) **Speak with the employer** +91 9886676044

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