Information Technology Support Engineer

6 days ago


Mysore, Karnataka, India eJAmerica Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Location: Mysore

Mode: Work From Office

Timings: US Night shift

Job Summary:

We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally. This role requires a proactive individual with a problem-solving mindset and a strong understanding of IT systems and support processes.

Key Responsibilities: -

  • Provide Level 1 and Level 2 IT support to end-users, both onsite and remotely.
  • Troubleshoot and resolve hardware, software, network, and printer issues.
  • Support international users across different time zones via email, chat, voice, or remote tools.
  • Install, configure, and maintain IT systems, laptops, desktops, mobile devices, and applications.
  • Manage user access, email accounts, and system permissions.
  • Document issues, solutions, and maintain support logs in the ticketing system.
  • Coordinate with vendors and escalate issues to Level 3/Infrastructure teams when needed.
  • Provide on-site support for office IT setups, conferences, and user onboarding/offboarding.
  • Provide administration of IT systems, including patch management, anti-virus management, asset management, packaging, and software updates.
  • Respond to support requests via phone, email, AWSConnect, Webchat, WhatsApp or in person, ensuring timely resolution and excellent customer service.

Requirements: -

  • Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
  • Minimum 2 years of IT support experience, preferably in an international support environment.
  • Strong verbal and written communication skills.
  • Hands-on experience with Windows, macOS, Office 365, Active Directory, and remote tools (TeamViewer,

Any Desk, etc.).

  • Knowledge of basic IT Infrastructure concepts like LAN, DNS, DHCP, VPN, VM , Servers etc.
  • Ability to multitask, prioritize, and work independently in a fast-paced environment.
  • Flexible to work in US shifts and provide international support.

Nice to Have:-

  • ITIL Foundation certification.
  • Experience supporting cloud-based tools (Azure, M365 Admin Center, etc.).

Familiarity with ticketing tools like ServiceNow, Jira, or Fresh service.



  • Mysore, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your go-to partner for comprehensive travel solutions. We specialize in B2 B and B2 C services, offering competitive travel tickets, streamlined visa assistance, and reliable transfers. Our expert team ensures seamless travel experiences for both corporate and personal bookings. With round-the-clock...


  • Mysore, Karnataka, India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you. About CYBERTEC...


  • Mysore, Karnataka, India TRDFIN Support Services Pvt Ltd Full time

    Job Summary:We are seeking a dedicated and customer-focused Customer Support Executive (Voice) to join our team. The role involves handling inbound and outbound calls, addressing customer queries, providing accurate information, and ensuring a positive customer experience. The ideal candidate should have excellent communication skills, a problem-solving...


  • Mysore, Karnataka, India Accel It Services Full time ₹ 3,21,000 per year

    Role: Printer EngineerExperience: 1 - 5 yrsLocation: MysuruSalary: Max 3,21,000 CTCSkill: Any Printer / Printer HardwareJob Description:Provide onsite technical and customer support for the installation, configuration, key operator training, and troubleshooting of Multifunction Printers.Responsible for setting up and installing new Multifunction...

  • Product Engineer

    1 day ago


    Mysore, Karnataka, India Frauscher Sensor Technology Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description:Having knowledge and understanding of system engineering principles, product lifecycle development process including hardware and software. Understanding and developing system/product documents for railway signalling programs with a reference network architecture for mainline or urban signalling solutions. As a product engineer you...


  • Mysore, Karnataka, India Three Across Full time

    Job Title: Assistant Manager | eTrading Support Engineer,Location: GurugramWork Mode: Hybrid, 3 days a weekOnly Diversity candidates are preferred.Note:E-trading background is a mustResponsibilities:As a key team member, you will combine the responsibilities of an Application Support Engineer and Site Reliability Engineer (SRE) to ensure the stability,...

  • It Support Engineer

    3 days ago


    Mysore, Karnataka, India eJAmerica Full time ₹ 1,00,000 - ₹ 1,50,000 per year

    Job Summary:We are seeking a skilled and customer-focused IT Support Engineer to join our team. The ideal candidate must possess excellent communication skills and experience in handling both onsite and remote support for Internal and External clients located globally.. This role requires a proactive individual with a problem-solving mindset and a strong...


  • Mysore, Karnataka, India BTF Technology Private Limited Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    We are seeking a highly organized, tech-savvy Executive Administrative Assistant to support our Chief Technology Officer (CTO) and manage office operations. This person will be a trusted partner, helping the CTO focus on strategic initiatives while ensuring the smooth functioning of engineering activities and day-to-day office operations.Experience: 3+...

  • Executive Assistant

    6 days ago


    Mysore, Karnataka, India BTF Technology Private Limited Full time ₹ 2,50,000 - ₹ 3,00,000 per year

    We are seeking a highly organized, tech-savvy Executive Assistant to support our Chief Technology Officer (CTO) and manage office operations. This person will be a trusted partner, helping the CTO focus on strategic initiatives while ensuring the smooth functioning of engineering activities and day-to-day office operations.Experience: 3+ yearsLocation:...


  • Mysore, Karnataka, India Oncorre Inc Full time

    Job descriptionCompany DescriptionOncorre, Inc. is a boutique digital transformation consultancy headquartered in Bridgewater, New Jersey, USA and operates as Oncorre Technologies Pvt Ltd, headquartered in Odisha, India. The Company provides cutting edge engineering solutions for Fortune companies and Government Agencies with the mission to help enterprises...