Service Delivery Sme

**Role**: Service Delivery - SME

**Location**: Hyderabad

**Full/ Part-time**: Full Time

**Build a career with confidence**

Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.

**About the role**

The Service Delivery business partner has responsibility for operationalizing projects that will drive productivity, quality and customer service. Business Analyst who will be responsible for planning, leading and overseeing global Record to Report (RTR) process improvement initiatives focused on streamlining, standardizing and measuring operational effectiveness and efficiency of processes. Business Partner will develop, review and analyze key performance indicators to identify performance gaps and process improvement areas. Business Partner will work closely with regional Operational RTR management and accountants, Carrier Business Services, BPO partners and other key stakeholders to deploy and instill a culture of Carrier continuous improvement framework.

**Key Responsibilities**:

- Project manage identified initiatives and track and enable timely delivery.
- Implement and maintain continuous improvement tools to lead Kaizen, standard work, RCA and other framework events on most recurrent issues around performance and process gaps.
- Develop, review and monitor KPI’s and metrics to identify areas for improvement and cost opportunities. Use KPI’s and metrics to drive decision-making.
- Report and conduct monthly reviews with RTR operation leaders. Use KPI’s and metrics to drive decision-making.
- Develop and deliver training content continuous improvement framework.
- Coach and engage teams on continuous improvement framework to develop a sustainable culture.
- Communicate with and influence key internal and external business partners
- Navigate and work with matrix organization and cross-functional RTR teams to drive project completion.

**Requirements**:

- An advanced degree is preferred in an accounting discipline or MBA
- Lean Six Sigma green belt or higher certification or willingness to obtain certification
- Improvement coaching experience in Service
- Working knowledge of continuous improvement tools and data analytics.

**Benefits**

We are committed to offering competitive benefits programs for all of our employees and enhancing our programs when necessary.
- Have peace of mind and body with our health insurance
- Drive forward your career through professional development opportunities
- Achieve your personal goals with our Employee Assistance Programme

**Our commitment to you**

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is _The Carrier Way_.

Join us and make a difference.

**Carrier is An Equal**Opportunity/Affirmative** Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.**

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