Only 24h Left Apigee Sme- Hyderabad

4 days ago

Hyderabad, Telangana, India Diverse Lynx Full time

Hiring for Apigee SME- Hyderabad - CWR Description SME acts as the primary technical contact and provides advanced technical troubleshooting support and resolution for the support cases raised by the Apigee customers SME will lead and manage escalated and critical issues be a technical point of contact and drive the issues to resolution SME will also provide technical support assistance guidance on handling the complex technical issues SME strives to deliver support services high productivity and quality and motivates the team towards the same goals SME will interact with the TSE team and act as a single point of contact Qualifications and Experience Bachelor s degree in Computer Science Information Technology or related field of study 10 or more years of IT experience Proficient in Apigee Edge Cloud and Private Cloud OPDK products and architecture Strong troubleshooting skills in API Management and Gateway systems Apigee System network administrator level knowledge of Linux Unix or Windows operating systems Knowledge of Networking fundamentals TCP IP Routing Load Balancing etc Solid knowledge of web technologies HTTP HTML DNS TCP etc and REST APIs Strong analytical and problem solving skills Excellent written and verbal communication skills Experience in Customer Support Communication skills demonstrating customer empathy while managing complex technical issues Domain Needs Cloud knowledge with APIGEE and acts as a Contextual Master Responsibilities Own troubleshoot and resolve complex technical problems Act as a Consultant and Subject Matter Expert SME for the team by coaching and providing technical support guidance to resolve complex critical issues Lead and manage the customer s escalations and critical issues through effective technical diagnosis troubleshooting and resolution Create and deliver high quality incident reports for customer s critical issues Develop an in-depth understanding of Apigee product technology and enhancements by troubleshooting performing deep-dive analysis determining the root cause of customer issues Identify and manage the training requirements for the team Single point of contact for the Google TSE Engineering team for any technical issues roadblocks escalations

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