IT Service Desk SME

2 weeks ago

Gurugram Hyderabad, India Teleperformance (TP) Full time ₹ 4,00,000 - ₹ 6,00,000 per year

We are looking for a skilled IT Service Desk SME to join our team in Bengaluru. The ideal candidate will have 2-7 years of experience and be responsible for providing day-to-day technical support to employees.

Roles and Responsibility

  • Responds to and diagnoses problems through user discussions, troubleshooting, fault rectification, and problem escalation.
  • Provides effective and timely resolution of users' problems, queries, or complaints.
  • Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.
  • Manages and oversees the implementation of short-term activities within the team.
  • Executes specialized projects and activities according to set principles.
  • Supervises work of less experienced professionals, providing professional expertise and taking responsibility for the end-product.

Job Requirements

  • Comprehensive knowledge of the specific discipline or broader area is required.
  • Ability to generate and initiate own workload without instructions or guidelines.
  • Professional responsibilities focusing on excellence are expected.
  • Typically manages a team of Individual Contributor co-workers.
  • Operational decisions are made within a defined scope.
  • A strong understanding of customer experience management and excellent communication skills are essential.

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