Customer Success Associate

4 days ago

Gurgaon, India Lead Infotech Full time

**Job Discription -**

**PURPOSE OF POSITION**

Speaking customers.

**PRIMARY DUTIES AND RESPONSIBILITIES**
- Understanding of Inbound Call Handling.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies

**Eligibility-**
- Average English Communication.
- Should be Average on English understanding where is able to hold the conversation and
- Immediate Joiners only.
- Graduate/Undergraduate both will work. (Pursuing Not Allowed)

**WORK CULTURE-**
- 6 days a week with 1 rotational off
- Day shift (9-9) any 9 hours shift

**Salary**: ₹180,000.00 - ₹240,000.00 per year

**Benefits**:

- Paid sick time

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay
- Performance bonus

**Speak with the employer**
+91 9039670272

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