Orm Executive

1 day ago

Aurangabad Maharashtra, India Digivantage Solutions Pvt Ltd Full time

**Position Summary**

This role is responsible for being the voice of brand on social and perform tasks of engagement and customer support manager. The tasks include, but are not limited to, responding to the user queries/complaints, engage with the brand fans, monitoring & tagging the online conversations basis pre-identified criteria, preparing reports etc. This opportunity will provide a platform to partner with the world’s leading consumer brands.

**Key Responsibility Areas**
- Involves tracking online conversations around specific brands and managing social media escalations (using listening tools)
- Following the standard operating procedures set by the client to manage ORM
- Promptly responding to negative comments, feedback, addressing complaints within specified turn-around time using a reference response sheet
- Promptly responding to queries / positive conversations using a reference response sheet
- Creating copies for responses to sound humane & friendly
- Sending reminders and closing loop with the stakeholders
- Categorizing conversations in the listening tool, as required by the project
- Maintain and circulate daily, weekly, and monthly ORM reports to internal departments

**Skills**
- Moderate written and verbal communication skills, ability to respond in grammatically correct English
- Good understanding of basics of Social Media platforms
- Strong work ethic - ability to work on multiple projects at once, sometimes under pressure and tight deadlines.
- Desire to learn social media, direct response strategies & tactics, reporting & analytics.
- Good knowledge on creating copies for customer focused responses would be an added advantage

**Qualifications**
- Full time graduation from a good institution
- Willing to work in shifts and over weekends
- Experience in social media would be desirable

Pay: ₹213,000.00 per year

**Benefits**:

- Life insurance
- Paid sick time
- Provident Fund
- Work from home

Schedule:

- Day shift
- Monday to Friday

**Education**:

- Bachelor's (preferred)

Work Location: In person

  • Orm Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    1 week ago

    Andheri East, Mumbai, Maharashtra, India CREDILIO FINANCIAL TECHNOLOGIES PVT LTD Full time

    **Job Title**:Social ORM Executive **Job Summary** Credilio is looking for a sharp, resourceful, and digitally native Social ORM Executive to own our brand reputation across public platforms. This role goes beyond just listening and responding - we want someone who can shape narratives, nudge conversations, and plant the right signals across all online...

  • Orm Executive

    2 weeks ago

    Andheri West, Mumbai, Maharashtra, India Scribbld Social Full time

    **About Us**: At Scribbld Social, we're not just another digital marketing agency. We're an award-winning team with a global reach, dedicated to delivering outstanding results for our clients. Now, we're looking for an ORM Executive to contribute to Scribbld's continued growth. **Responsibilities**: - Monitor and manage online mentions, reviews, and...

  • Orm Executive

    2 weeks ago

    Lower Parel, Mumbai, Maharashtra, India Adfactors PR Full time

    Greetings from Adfactors We are looking for ORM/Response management executives. **Responsibilities**: - Manage response activities on social media platforms. - Monitor and engage with audience comments, messages, and inquiries. - Implement ORM strategies to maintain brand reputation. - Work in rotational shifts with one weekly off. - Ensure timely and...

  • Executive - Orm

    1 week ago

    Vikhroli, Mumbai, Maharashtra, India Atomberg Technologies Full time

    Vikhroli, Maharashtra, India - department - Content Marketing - Job posted on - Jan 07, 2025 - emp_type - Permanent - Experience range (Years) - 1 year - 4 years **Job Title** : ORM Executive **Location** : Vikhroli (W), Mumbai **Job Summary**: - As an ORM Executive, reporting to the Content Lead, you will be responsible for tracking and interpreting...

  • Orm Executive

    2 weeks ago

    Andheri, Mumbai, Maharashtra, India Insomniacs Full time

    **Job Summary**: **Key Responsibilities**: - Monitor and analyze brand mentions across online platforms (social media, review sites, blogs, forums, etc.) - Respond promptly and professionally to customer reviews, feedback, and comments (both positive and negative) - Escalate issues to internal departments when needed and ensure timely resolution - Create...

  • Orm Executive

    5 days ago

    Mumbai, Maharashtra, India Ekfrazo Technologies Full time

    **Social ORM Operations and Planning** 4-6 years of experience in ORM/Delivery/Sales **Delivered engagements in the areas of ORM, Strategy, Social Media Management/ Digital Marketing** - Social Listening - Social CRM - Social Analytics - Regularly produce positive content for engagement with the audience. - Have an understanding of search engine behavior,...

  • Orm Executive

    2 weeks ago

    Malad, Mumbai, Maharashtra, India MGHR CONSULTANCY Full time

    Hiring For ORM Profile Location - Malad 24*7 rotational shifts Salary - upto 38000 6 days working 1rotational off **Job Types**: Full-time, Permanent **Salary**: ₹25,000.00 - ₹38,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental pay types: - Performance bonus - Yearly...

  • Orm Executive

    2 weeks ago

    Vidyavihar, Mumbai, Maharashtra, India First Economy Private Limited Full time

    Designation: ORM Intern & Affiliate Management **Job Description**: Overview: **Responsibilities**: - Monitor various media channels including social media, news outlets, and other relevant platforms for brand mentions and customer feedback. - Respond promptly to inquiries and comments in a manner that aligns with our brand voice and media strategy. -...