Tele Caller Executive

4 days ago

Andheri Mumbai Maharashtra, India Pravaayu Healthcare Pvt Ltd Full time

Job Title: Tele-Consultant
- Job Summary:

- The Tele-Consultant plays a crucial role in connecting with potential patients, understanding their healthcare needs, and scheduling appointments at our clinic. This position requires excellent communication skills, a patient-centered approach, and the ability to drive appointment bookings effectively.
- Key Responsibilities:

- Patient Consultation: Engage in consultative conversations to understand patients'
- healthcare requirements, concerns, and preferences.
- Appointment Scheduling: Schedule appointments for potential patients, ensuring an efficient use of clinic resources and provider availability.
- Clinic Services: Provide information about the clinic's services, healthcare providers, and procedures to address patient inquiries.
- Appointment Follow-Up: Conduct follow-up calls to ensure patients attend their scheduled appointments and address any questions or concerns.
- Appointment Reminders: Send appointment reminders to confirmed patients to reduce no-show rates.
- Database Management: Maintain accurate and up-to-date records of potential patients, appointments, and interactions in the clinic's CRM system.
- Performance Targets: Achieve and exceed performance targets related to appointment booking and patient engagement.
- Patient Feedback: Gather feedback and suggestions from potential patients to improve appointment booking processes and services.
- Training and Development: Participate in ongoing training and development to stay updated on clinic services and communication techniques.

Qualifications:
High school diploma or equivalent; a degree in a relevant field is a plus.

Qualification-Any Graduate.

Interested Freshers who wants to explore skills in teleconsulting, telemarketing, or a related customer engagement role.

Excellent communication and interpersonal skills.

Empathetic and patient-focused approach.

Proficiency in using phone systems and customer relationship management (CRM) software. Strong problem-solving and persuasion skills.

Ability to maintain patient confidentiality. Conversant in Hindi, English, Marathi or Gujarati

About - About us
- Pravaayu Healthcare Pvt Ltd.Our Vision:
At Pravaayu Healthcare, our vision is to make people live healthier and happier lives

We are setting up a chain of Ayurveda clinics with a specific focus on patients suffering from Osteoarthritis.

Our mission is to enrich lives of millions of people by providing them world’s best standardized, caring and

result-oriented ayurveda healthcare services and products backed by research and technology.

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Supplemental Pay:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Tele calling: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: In person

Application Deadline: 28/11/2024

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