Technology Support Ii

6 days ago

Bengaluru Karnataka, India JPMorganChase Full time

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.

As a Technology Support Associate within our Infrastructure Platforms group, you will be a member of our highly technical production support team, who pro-actively monitors, performs wellness checks and observes the status of Mainframe Production and Development environments. You will be focused on the daily goal of meeting established business Service Level Agreements (SLAs) and/or Service Level Objectives (SLOs) for the bank’s internal/external customers, through the utilization of the Enterprise monitoring and triage tools provided, with emphasis on problem resolution, root cause investigation, providing second level problem detection, determination and resolution function, vendor engagement, maintenance of event/outage logs and assistance with hardware and software patch/product updates.

**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Has the ability to follow policies and procedures, attention to detail.
- Demonstrated strong problem-solving skills and decision-making ability around complex problems.Ability to think creatively to deliver solutions through continuous improvement.

**Required qualifications, capabilities, and skills**- Formal training or certification on Technology Support concepts and 2+ years applied experience
- Hands on experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Bachelor's degree in Information Systems discipline or 3 year technical degree.
- Hands on Mainframe System and Batch Operations experience.
- Demostrates strong knowledge on Netcool/Control-M/CA7/ Zeke / Mainframe Console.
- Relevant experience in Mainframe Operations.
- Knowledge on Mainframe IPL (Initial Program Load).
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework

**Preferred qualifications, capabilities, and skills**
- Knowledge of one or more general purpose programming languages or automation scripting
- Hardware Breakfixes and basic knowledge on Storage function will be an advantage.
- Exposure to observability and monitoring tools and techniques
- Work well in a team environment

  • Technology Support II

    7 days ago

    Bengaluru, Karnataka, India JP Morgan Chase & Co. Full time

    Job DescriptionJoin a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.As a Technology Support II team member in Commercial & Investment Bank, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows....

  • Technology Lead II

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnicalLeader Full time ₹ 18,00,000 - ₹ 21,00,000

    Job Title: Technology Lead IIThis is a leadership role that involves independently analyzing and developing applications in assigned areas of responsibility on Enterprise Resource Planning (ERP) Customer Relationship Management (CRM) systems. The successful candidate will design solutions under the supervision of an Architect and lead a team.

  • Technology Support Ii

    2 weeks ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Responsibilities**: - Improve operational stability and availability through participation in problem management. - Monitor production environments for anomalies and address issues utilizing...

  • Technology Support Ii

    2 weeks ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...

  • Middleware Support

    4 days ago

    Bengaluru, Karnataka, India FIS Global Full time

    **Position Type**: Full time **Type Of Hire**: Experienced (relevant combo of work and education) **Education Desired**: Associate's Degree **Travel Percentage**: 0% **Middleware Support - JBoss,Apache,Tomcat,IIS - Rotational Shifts** Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most...

  • Technology Support Ii

    1 week ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...

  • IT Support Associate Ii, IT Services Variable

    1 week ago

    Bengaluru, Karnataka, India ADCI - BLR - DTA - I99 Full time

    1+ years of corporate setting Windows, Mac or Linux Operating systems support experience - Experience troubleshooting integrated and interdependent computer systems - Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals **Justification**: We are hiring IT Support Associate II (L3) Full...

  • Technology Support Ii

    3 days ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** **Job responsibilities** - Champion site reliability culture and practices, exerting technical influence throughout the team. - Utilize ETL software such as Ab Initio effectively. - Stay informed about industry-wide technology trends and best practices. - Leverage knowledge of various financial instruments. - Foster an innovative culture...

  • Technology Support Ii Itil

    1 week ago

    Bengaluru, Karnataka, India JPMorganChase Full time

    **JOB DESCRIPTION** **Job responsibilities** - Supports the day-to-day maintenance of the firm’s systems to ensure operational stability and availability - Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools - Identify issues for escalation and communication, and provide solutions to...

  • Technology Support Ii

    2 weeks ago

    Bengaluru, Karnataka, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. **Job responsibilities** - Improve operational stability and availability through participation in problem management - Monitor production environments for anomalies and address issues utilizing...