Sde Ii, Support Engineering Analyst, Customer Technology

Candidates for this position are preferred to be based in Bangalore India and will be expected to comply with their team s hybrid work schedule requirements Who We Are Wayfair runs the largest custom e-commerce large parcel network in the United States approximately 1 6 million square meters of logistics space The nature of the network is inherently a highly variable ecosystem that requires flexible reliable and resilient systems to operate efficiently The Customer Technology team builds the global engine for the world s leading online home destination powering customer acquisition retention and relationship management touching hundreds of millions of consumers We re looking for a Support Engineer II for our internally facing customer success team to support our internal stakeholders by helping them effectively use our in-house Communications Platforms and Martech Feeds Signals Platforms ensuring delivery of high quality engaging content to customers across email sms paid search Google social meta tiktok etc online video OV CTV and more Support Engineer II will work closely with internal customers on incident response configuration support and small project implementation This role is ideal for a self-starter who enjoys solving problems managing clearly scoped technical work and improving tools through feedback and iteration What You ll Do Platform Stakeholder Support Triage and resolve help and incident tickets via Slack and Jira queues Debug issues using platform tools UI GBQ GraphQL JSON and APIs Communicate effectively with both technical and non-technical stakeholders Educate internal stakeholders on Communications Platform and Feeds capabilities Serve as a liaison with Engineering Product and partner teams Feeds Management Data Quality Implement structured feed changes and troubleshoot delivery issues e g data mismatches campaign visibility ingestion failures Use custom scripting language and JSON-based config tools to support feed integrations and QA Partner with Marketing and Engineering to reduce time-to-market on feed updates Coordinate with external publisher partners as needed to resolve integration blockers clarify data expectations or validate configuration changes Monitor feeds for data anomalies or processing failures Signals Management Data Quality Implement structured pixel and server-to-server changes and troubleshoot delivery issues e g data mismatches low signal send volumes etc Use custom scripting language and JSON-based config tools to support pixel and S2S integrations and QA Partner with Marketing Engineering and external partners to reduce time-to-market on signal integrations and updates Tooling Project Implementation Deliver on well-defined platform projects with minimal oversight Collaborate with partner teams on automation validation and monitoring improvements Maintain and improve documentation and runbooks for future self-service or automation efforts Propose and implement tooling enhancements based on recurring issues Identify automation opportunities across team and platform operations Contribute to building or scaling scripts alerts and diagnostics that reduce manual support needs Platform Architecture Code Debugging Develop strong working knowledge of Communications and Martech Platform architecture integrations and workflows Triage and debug issues involving minor JavaScript React code Make infrequent but effective minor deployments to the platform s JS React codebase You re a Match If You Have 3-5 years in technical support engineering or platform implementation roles B2B or internal tools Strong hands-on experience with Parsing JSON and testing APIs Postman SQL GBQ for debugging or validation Writing or understanding scripting logic Comfortable independently driving work from intake to delivery Strong troubleshooting mindset using metrics logs and dashboards Clear communication skills across technical and stakeholder groups Customer-first mindset and a sense of ownership over technical support Working Hours This role includes partial overlap with U S -based teams The team currently operates on a mid-day to evening shift We do not require full U S coverage but expect consistent collaboration during overlapping hours The rotational schedule will require hours up to 11pm IST Preferred Skills Knowledge of dashboard metrics monitoring and logging technologies Grafana DataStudio DataDog Looker Experience in CRM marketing tech or product feed delivery ads search SEO Familiarity with Git version control Some understanding of email specific HTML best practices Previous usage of React JavaScript Python automation About Wayfair Inc Wayfair is one of the world s largest online destinations for the home Whether you work in our global headquarters in Boston or in our warehouses or offices throughout the world we re reinventing the way people shop for their homes Through our commitment to industry-leading technology and creative problem-solving we are confident that Wayfair will be home to the most rewarding work of your career If you re looking for rapid growth constant learning and dynamic challenges then you ll find that amazing career opportunities are knocking No matter who you are Wayfair is a place you can call home We re a community of innovators risk-takers and trailblazers who celebrate our differences and know that our unique perspectives make us stronger smarter and well-positioned for success We value and rely on the collective voices of our employees customers community and suppliers to help guide us as we build a better Wayfair - and world - for all Every voice every perspective matters That s why we re proud to be an equal opportunity employer We do not discriminate on the basis of race color ethnicity ancestry religion sex national origin sexual orientation age citizenship status marital status disability gender identity gender expression veteran status genetic information or any other legally protected characteristic Your personal data is 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