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Technology Support Ii
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**JOB DESCRIPTION**
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
**Job responsibilities**
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
**Required qualifications, capabilities, and skills**
- 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
**Preferred qualifications, capabilities, and skills**
- Knowledge of one or more general purpose programming languages or automation scripting
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