Technology Support I

2 weeks ago

Bengaluru Karnataka, India JPMorganChase Full time

Are you ready to make a significant impact in the world of finance transformation? Join JPMorgan Chase & Co. in Bengaluru, India, where we are revolutionizing mobile banking with CHASE UK. As part of our Data, Analytics, and Transformation team, you'll be at the forefront of process re-engineering in Finance & Business Management, developing customer-focused solutions. We offer a collaborative environment that fosters innovation and career growth, where your passion for new technology and financial acumen will thrive.

As an Technology Support Analyst, within the Finance Data Analytics and Transformation Team, you will play a crucial role in ensuring the seamless operation and continuous improvement of our finance products portfolio. You will support the International Consumer Business (ICB) with operational efficiency and excellence, contributing to the transformation journey.

**Responsibilities**:

- Execute and oversee runbook activities to ensure smooth functioning of finance products, including data processing, file uploads, and value verification.
- Develop and maintain comprehensive control documentation, ensuring adherence to established processes and compliance standards.
- Proactively identify and resolve defects and incidents to maintain high operational standards and minimize disruptions.
- Identify opportunities for process optimization and implement solutions to enhance operational efficiency and effectiveness.
- Collaborate in sprint management and project execution, ensuring alignment with strategic goals and timelines.

**Required Qualifications, Capabilities, and Skills**:

- Strong analytical and problem-solving skills with a focus on operational excellence.
- Exceptional organizational and multitasking abilities.
- Effective communication skills for collaboration with cross-functional teams and stakeholders.
- A proactive approach to learning and adapting to new technologies and processes.

**Preferred Qualifications, Capabilities, and Skills**:

- Experience in finance data analytics and transformation.
- Familiarity with digital banking operations and processes.
- Bachelor's degree in Finance, Business, or a related field.

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