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Call Center Representative

3 weeks ago

Viman Nagar Pune Maharashtra, India IATOCS LLC Full time

**Job Summary**

**Should know Language**:

- English
- Hindi
- Marathi

**Key Responsibilities**
- **Customer Interaction**: Answer incoming calls, respond to customer inquiries, and provide assistance in a timely, accurate, and professional manner.
- **Problem Resolution**: Identify and resolve customer issues or complaints by following company guidelines, escalating when necessary, and ensuring a positive outcome.
- **Product/Service Knowledge**: Stay up-to-date with company products, services, and policies to provide accurate information and offer solutions to customers.
- **Data Entry & Documentation**: Accurately input customer details, interactions, and outcomes into the company’s CRM or other systems as required.
- **Follow-up**: Follow up with customers to ensure their issues have been resolved and offer additional support if needed.
- **Sales Support (if applicable)**: Upsell or cross-sell products and services based on customer needs and company offerings.
- **Performance Goals**: Meet or exceed performance metrics such as call handling time, customer satisfaction scores, and issue resolution.
- **Team Collaboration**: Work closely with team members and supervisors to ensure the best possible customer experience and share knowledge of customer trends or challenges.

**Required Skills and Qualifications**
- **Communication Skills**: Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- **Problem-Solving Abilities**: Strong critical thinking skills to handle a variety of customer concerns and find effective solutions.
- **Empathy and Patience**: Ability to remain calm, patient, and empathetic in difficult or high-pressure situations.
- **Time Management**: Ability to manage multiple tasks and handle a high volume of calls effectively.
- **Technical Proficiency**: Comfortable using computers, telephony systems, CRM software, and other business tools.
- **Attention to Detail**: Ensure all information is recorded accurately and customer queries are addressed fully.
- **Teamwork**: Ability to work well in a team environment while contributing to team goals.
- **Adaptability**: Flexibility to work in a fast-paced, evolving environment and adjust to changing customer needs and business priorities.

**Preferred Qualifications**
- High school diploma or equivalent; some college preferred.
- Previous experience in a customer service or call center environment is a plus.

**Physical and Environmental Requirements**
- Ability to sit or stand for extended periods.
- Ability to work in an office.
- Use of headset or telephone for long durations.

**Why Join Us?**
- Competitive salary and benefits package.
- Opportunities for career advancement and professional development.
- Friendly and supportive work environment.

If you are passionate about helping people and enjoy working in a fast-paced, customer-centric environment, we encourage you to apply

Pay: ₹9,174.94 - ₹15,000.31 per month

**Benefits**:

- Health insurance

Schedule:

- Evening shift
- Morning shift
- Night shift
- Rotational shift
- Weekend availability

Supplemental Pay:

- Performance bonus
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (required)
- Marathi (required)
- English (required)

**Location**:

- Viman Nagar, Pune, Maharashtra (required)

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)
- Overnight Shift (preferred)

Work Location: In person

**Speak with the employer**
+91 9958768567