Call Center Representative
18 hours ago
**Customer Service**:Provide support for credit card-related inquiries, resolve issues, and offer personalized service to ensure customer satisfaction and loyalty.
- **Sales and Cross-selling**:Identify opportunities to cross-sell or upsell additional banking products and services during customer calls.
- **Information and Guidance**:Educate customers on credit card features, benefits, self-service options, and company policies.
- **Record Keeping**:Accurately document all customer interactions, details, and resolutions within the company's CRM or call center database.
- **Problem Resolution**:Address and escalate issues beyond the representative's training to the appropriate departments or senior management.
- **Compliance and Quality**:Adhere to all company policies, information security norms, and financial regulations to maintain service quality and integrity.
Pay: ₹15,000.00 per month
**Benefits**:
- Health insurance
**Education**:
- Secondary(10th Pass) (preferred)
Work Location: In person
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