Call Center Representative

5 days ago

Rohini Delhi Delhi, India Shaapa Commerce Private Limited Full time

About Us: We are a growing e-commerce company with multiple online stores selling phone cases, jewellery, phone accessories, and more. Our business thrives on customer satisfaction, and we are looking for Call Center Executives to join our team and handle customer interactions effectively.

Job Responsibilities: As a Call Center Executive, you will handle three types of call processes:
Order Confirmation Calls - Contact customers who have placed orders to confirm details and ensure a smooth fulfillment process.

Abandoned Cart Recovery Calls - Reach out to customers who left items in their cart and persuade them to complete their purchase.

NDR (Non-Delivery Report) Calls - Assist customers whose orders were not delivered, understand their concerns, and take necessary actions to ensure successful delivery.

Key Duties:
Call customers to confirm and verify order details.

Persuade potential customers to complete their pending orders.

Understand customer issues related to undelivered orders and coordinate resolutions.

*Speak with the employer* +91 8360494224

Pay: ₹9,936.35 - ₹15,000.00 per month

Work Location: In person

Expected Start Date: 01/09/2025

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