Cco (Customer Care Officer)

2 weeks ago

Mumbai Maharashtra, India Mandke Hospital Support Services Ltd Full time

To guide patients and attendants to various health services provided by the hospital
- Ensure that right billing takes place based on the kind of service required by the patient
- Readily help the patient and attendant
- Solving the problems of the patient and clear the queries regarding their case
- Keeping track of upper end patients
- Problems being diverted from operational departments for proper solution
- Guiding the patient to right departments
- Arranging the standees with proper type of brochures
- Maintain MIS and TAT
- Forwarding the complaints to grievance officer
- Delivering the reports to the patient
- Sending the reports to the MRD department after every 15 days
- Giving the letters, Railway / air concession forms to the patient
- Scheduling and rescheduling the appointments
- Helping the corporate in patients with proper correspondence with the corporate
- Preparing the complete TPA files and submitting to Finance department
- Submission of any deficiencies / queries raised by the insurance company
- Coordination with different departments of the hospital
- Based on the deployment the profile can be amended
- To be a part of the Quality Improvement Initiative & Protocols of the organization.

Qualification: Graduate in any stream/PG / Diploma in any stream

Experience
- 0-3 years

Contact Name: Cynthia Dsouza

Contact No-8879369914

**Salary**: From ₹15,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (preferred)

**Speak with the employer**
+91 8879369914

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