Customer Care Officer

2 weeks ago

Mumbai, India Kokilaben Dhirubhai Ambani Hospital Full time

Receiving inbound calls and giving appointments as per patient’s request
- Rescheduling of the appointments
- Counselling patients to understand their needs/medical requirements and directing them to the appropriate doctor
- Transferring calls (Accounts, HR, Finance, etc)
- Overbooking of appointments as per the doctor & the number of over booking slots available
- OPD scheduling and blocking
- Reverting the abandoned calls at defined time intervals
- Maintenance of the registration forms and as per the UHID number
- Maintaining excel sheets
- Monthly MIS generation and other miscellaneous activities

*Speak with the employer* +918879369914

**Job Types**: Full-time, Regular / Permanent

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Rotational shift

**Education**:

- Bachelor's (required)

**Experience**:

- Customer service: 1 year (required)
- total work: 3 years (preferred)

**Language**:

- English (required)

Work Location: One location
- Health insurance

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